Vacancies at Ascentech Services Limited

 Employment Nigeria 08-Sep-2015 PORT HARCOURT , Engineering  

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry is seeking to fill the position below:

Position: Supervisor Technical Support Group


Reporting to: HOD-CSG

Responsibilities

  • Generate and share daily report on team performance and unique/peculiar issues observed in network
  • Inform management of recurring problems and its impact
  • Promptly report any incident, errors, event or deviation from deployment plans
  • Identify and escalate situations requiring urgent attention to appropriate department
  • Manage, motivate, and develop Technical Support Group
  • Responsible for line management, with effective and innovative leadership attributes
  • Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
  • Model best practice reflecting fairness and equality in all aspects of the role
  • Adhere best team practice to ensure excellence service delivery within time frame
  • Strong appreciation of the of the impact of processes and performance on customers

Knowledge and Skills:

  • Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.

Qualifications

  • HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
  • Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company



How to Apply 
Interested candidates should forward their CV's in PDF/MS Word formats indicating the position they are applying for as the subject to: efe.opia@ascentech.com.ng



Sorry the application deadline for this job has elapsed



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