Tranter IT Infrastructure Services Limited (TITIS) offers flexible IT support, expert training and professional IT services. We are recruiting to fill the position below:

POSITION : Help Desk Support Officer

Requirements : Graduate degree in Computer Science, Information Technology , Engineering or related discipline with an IT focus

Certifications: A+, MCSE, MCSA, MCITP, CCNA is a plus.

Specific Work Experience:

• With 0 – 4 years working experience.
• Broad technical computer maintenance and repairs, email, printer
• Understanding of IT services, technology and solutions is a plus.
• End User services experience.

Technical / Functional Skills:

• Ability to interact with colleagues within IT and other departments.
• Deep understanding of running IT services in regards to technology and processes.
• Strong analytical, design and development skills including troubleshooting and integration of IT services.

Managerial Competencies: .

• Strong customer / end-user / client service orientation.
• Highly self-motivated and directed.
• Keen attention to detail.
• Capability for problem solving, decision making, sound judgment, assertiveness.
• Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
• Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments

Linguistic skills: ​English.

Mobility requirements (time spent travelling internationally, nationally etc.): National travelling to branches.