URGENT VACANCY
POSITION: SUPERVISOR TECHNICAL SUPPORT
LOCATION: PORTHACOURT
MAJOR DELIVERABLES
- A candidate who can manage motivate and develop technical support group
- Responsible for line management with effective and innovative leadership attributes
- Monitor ticketing management portal, job allocation/assignment and individual team member performance
- Model best practice reflecting fairness and equality in all aspect of the role
- Adhere best team practice to ensure excellence service ,delivery within time frame
- Generate and share daily reports on team performance and unique/peculiar issues observed in network
- Inform management of recurring problems and its impacts
- Relevant industry experience preferred
- Promptly report any incidence ,error, event or deviation from deployment plans
- Identify and escalate situations requiring urgent attention to appropriate department
- Strong appreciation of the impact of processes and performance on customers
FUNCTIONAL / DOMAIN: Customer Service / Technical Support Group
REPORTING TO: HOD CSG
QUALIFICATION: HND/Graduate/Post Graduate in: Electrical/ Electronics/Computer/Communication or proven IT/Tele Com Experience
DESIRED EXPERIENCE: 3-5 years in a leadership profile
ESSENTIAL ATTRIBUTES
- Computer Knowledge ,Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus, Excel Knowledge is a MUST
- A candidate who can speak and understand these Languages: Hausa. Yoruba, Igbo &English.
DEADLINE: 2nd of March, 2018
Qualified candidate should forward updated Cv to: jobs@lorachegroups or lorachejobs@gmail.com
using position applied for as subject of the mail
Sorry the application deadline for this job has elapsed
