SUPERVISOR TECHNICAL SUPPORT

 LORACHE LIMITED 02-Mar-2018 PORT HARCOURT , IT and Telecoms  

URGENT VACANCY

POSITION: SUPERVISOR TECHNICAL SUPPORT

LOCATION: PORTHACOURT

MAJOR DELIVERABLES

  1. A candidate who can manage motivate and develop technical support group
  2. Responsible for line management with effective and innovative leadership attributes
  3. Monitor ticketing management portal, job allocation/assignment and individual team member performance
  4. Model best practice reflecting fairness and equality in all aspect of the role
  5. Adhere best team practice to ensure excellence service ,delivery within time frame
  6. Generate and share daily reports on team performance and unique/peculiar issues observed in network
  7. Inform management of recurring  problems and its impacts
  8. Relevant industry experience preferred
  9. Promptly report any incidence ,error, event or deviation from deployment plans
  10. Identify and escalate situations requiring urgent attention to appropriate department
  11. Strong appreciation of the impact of processes and performance on customers

 

FUNCTIONAL / DOMAIN: Customer Service / Technical Support Group

REPORTING TO: HOD CSG

QUALIFICATION: HND/Graduate/Post Graduate in: Electrical/ Electronics/Computer/Communication or proven IT/Tele Com Experience

DESIRED EXPERIENCE: 3-5 years in a leadership profile

ESSENTIAL ATTRIBUTES

  1. Computer Knowledge ,Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus, Excel Knowledge is a MUST
  2. A candidate who can speak and understand these Languages: Hausa. Yoruba, Igbo &English.

 

DEADLINE: 2nd of March, 2018

Qualified candidate should forward updated Cv to: jobs@lorachegroups or lorachejobs@gmail.com

using position applied for as subject of the mail



Sorry the application deadline for this job has elapsed



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