Support Engineers at Romanspage Global

Employment Nigeria 17-Oct-2018 LAGOS , LEKKI , Engineering

Romanspage Global - Our client, currently require the services of suitably qualified candidates to fill the vacant position below:

Job Title: Support Engineer

Location: Lekki, Lagos
Job type: Full-time

Job Descriptions

We urgently in need of a Support Engineer. In this position, you will be responsible for the quality and usability of products.
You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market

Job Responsibilities

Ensure database security
Control access privileges and permissions
Capacity planning
Conduct frequent database security audits
Conduct frequent data accuracy audits to ensure integrity and accuracy of data
Coach and mentor team members
Develop database disaster recovery, high availability/redundancy plans
Ensure frequent backup of databases
Setup and maintain database replication on critical databases
Monitor database performance and query throughput
Conduct database tuning
Optimize SQL as required
Establish and document processes and procedures for database access, design, performance and redundancy
Handle database installation and upgrades
Refine and approve database designs
Understand all deployed software products, applications and features to Business Customers end to end
Manage properly and adequately the primary client on site and handle/manage expectations
Reply to customer mission critical issues outside business hours
Travel to customer sites for high profile issue resolution
Organize and have adequate representations in field visits
Provide enterprise-level assistance to our customers
Document activities and findings in a case tracking tool
Technical troubleshooting, analysis, and diagnosis of product issues
Ensure case updates and resolution timeframes are in line with service level agreement
Delivery of product issue work around or fix
Replication of customer issues
Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Qualifications

1st class or 2.1 B.Sc degree in Computer Science or similar field (extensive work experience may supplement degree)
Master's degree or equivalent is a plus
Minimum of 3 years' experience
Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
Technical Knowledge / Skills Preferred but not Required
Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
Microsoft SQL Server database administration
Microsoft Visual Studio, including VB.Net and/or C#
Multiple years of experience as a Techical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.
Experienced with Windows servers
Experienced with Linux servers
Excellent SQL skills
Excellent verbal and written communication skills
Ability to prioritise your workload
Attention to detail.
Ability to think logically

Additional Information

Be a great team player with a can-do attitude
Strong ownership mindset
Agile problem solving.
Critical thinking capabilities
Good attention to details
Dynamic and active

Sorry the application deadline for this job has elapsed

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Support Engineers at Romanspage Global

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