Engineering Vacancy at NCR Corporation

 Employment Nigeria 18-Nov-2017 LAGOS , Engineering  

NCR Corporation (NYSE: NCR)  enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR is recruiting to fill the position below:

POSITION : Customer Engineer

Responsibilities

  • Typically manages overall life cycle of one or more Knowledge Solutions.
  • He must be able to work within the stipulated rules and regulations of the company.
  • Supervise team member to provide the best service delivery to our esteem customer.
  • Ensure he continuous meet Service level agreement the company have with the customer.
  • Ensure reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
  • Be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
  • Able to work with other CEs and CallCenter optimally to achieve their individual and collective KPI set by the company.
  • Be customer centric, technically inclined and must be a fast learner.

Qualifications

  • Degree or Higher National Diploma
  • 4 years of related engineering field experience
  • Strong team orientation.
  • Customer service experience will be and added advantage.
  • CCNA certification is mandatory.
  • Understanding of current Incident Management processes and systems
  • Strong analysis and good reporting skill.
  • Self-motivation, customer focused.
  • Strong written and oral communication skills


Sorry the application deadline for this job has elapsed



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