Customer Care Job at Bradfield Consulting in Lagos
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Bradfield Consulting is recruiting suitably qualified candidates to fill the following vacancy in a hotel:
Job Title: Customer Care Executive
Job Type: Full Time
Min Qualification: BA/BSc/HND
Experience: 8 years
Job Location: Lagos
Job Field: Customer Care
Job Description
- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the hotel clean and tidy, at all times
- Deal with customer complaints in a professional manner
- Planning and organizing accommodation, catering and other hotel services;
- Promoting and marketing the business;
- Managing budgets and financial plans as well as controlling expenditure;
- Recruiting, training and monitoring staff;
- Planning work schedules for individuals and teams;
- Addressing problems and troubleshooting;
- Ensuring events and conferences run smoothly;
- Supervising maintenance, supplies, renovations and furnishings;
- Dealing with contractors and suppliers;
- Ensuring security is effective;
- Carrying out inspections of property and services;
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
Educational Requirement
- A good degree in Hotel management, Business Management, or other related field.
Competencies
- Must be Computer Literate
- Must be able to work with minimal Supervision
- Must have excellent verbal and written communication skills
- Must have excellent problem solving and decision making skills
- Excellent Supervisory and leadership skills
- Good People Management
- Excellent Organisational Skills
Experience
- 8 years post graduation experience in similar capacity
Mode
Sorry the application deadline for this job has elapsed
