MANAGER SERVICE DELIVERY
Our client, a leading Business Process Outsourcing firm, with a strong focus in sub-Saharan Africa is seeking to recruit for the position of Manager Service Delivery
LOCATION – LAGOS
RESPONSIBILITIES
- Managing and Monitoring of Server & Desktop Uptime.
- Managing and Monitoring the IThelpdesk day to day functionalities.
- Would be responsible for quality service delivery parameters of Technology at OPCO Location to meet Customer company's Vission.
- Need to monitor / conduct proper guidelines to subordinates to improve the overall team performance.
- Ensure adherence to Technology processes,policies and procedures are in tact.
- Co-coordinating with Client Services and Internal team for any new services and fulfilling as per Business requirement.
- Scheduling the seamless migration/upgradation actiivties without any Operation impact.
- Responsible for maintaining 99.95% Data network Uptime and 0% Security breach with up to date security Policy implementation in production.
- Planning and Designing for the new products and existing for Migration and Upgradation.
- Periodical discussion and sharing of day to day activities for the team synchronisation.
- Should be able to forecast monthly / quarterly reporting needs.
- Review on departmental plan feasibility with team to align technical needs with those of the organizaton goals and objectives.
- Evolve more effective work process to improve and strengthern the technical backbone both self as well as Organisation.
- Plan the manpower and infrastructure requirements for the system/It helpdesk team.
- Maintenance & administration of Forward DNS Zone in Domain Name System(DNS).
- Maintenance & administration of Scope, IP Reservation, in Dynamic Host configuration Protocol (DHCP).
- Implementation Windows Deployment Services & creating, Uploading Image in Windows Deployment Services.
Minimum qualification
- 4-12 Years Experience in Contact center Technology
- Hands-on Experience on Systems & Networking Technologies and IT infrastructure management, Process and product Certifications like ITIL, CISCO/Microsoft etc. will be added advantage.
- Education: B.E/B.Tech/MCA/M.Sc/ B.Sc/Diploma with additional professional qualifications, specialization certification in the area of contact Center technologies.
.Interested and qualified candidates should send their CV’s to Executivesearch@humantalentrecruit.com not later than 19th July 2015.
Sorry the application deadline for this job has elapsed
