The IT Support Specialist will:

• Provide front-line support  by troubleshooting and resolving problems, answering technical questions, coordinating multi-level support needs and enabling operational continuity
• Monitor trouble ticket queues, responding to user requests for support, documenting solutions and meeting the service level agreement (SLA) goals of the contract
• Monitor program components at remote sites and ensures the completion of automated tasks (such as data backups)
• Work closely with other support teams with the goal of providing a high level of customer satisfaction

Additional duties include participation in customer inventory audits, completing customer required training and supporting security procedures, guidelines and responding to security incidents at the direction of the customer.

Basic Qualifications:
The IT Support Specialist position requires a Bachelor’s degree in Computer Science, Information Technology, Information Systems or a related field or the equivalent and 0 – 2 years of related experience.

HOW TO APPLY

Qualified and interested persons should send their CV with a cover letter to the HR department email address below:

recruit.sbcconsult@gmail.com, only shortlisted candidates would be contacted.