Adexen Recruitment Career Opportunities In Nigeria April-May, 2012
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
JOB OPENINGS AT ADEXEN NIGERIA
JOB TITLE: CUSTOMER SERVICE EXCELLENCE MANAGER
JOB LOCATION: LAGOS
JOB FUNCTION:
The Customer Service Excellence Manager responsible for the smooth and cost effective operation between the company and customers He will develop consistency and coherence in the day- to-day operation of the Customer Development organisation.
RESPONSIBILITIES:
- Manage the development and implementation of customer service excellence and strategy
- Manage relationships with the Logistics service providers
- Ensure customer/ supply chain interface optimization (trade off evaluation of cost to service all customers)
- Develop and manage distribution cost models (use of ABC methodology)- cost to serve
- Develop customer service contracts including rates negotiation and annual review thereof
- Oversee the customer innovation program
- Adopt customer service mindset in all relationships
QUALIFICATIONS
- Bsc in any discipline with customer service certification.MBA is an added advantage
- 3-5 years work experience in production process.
- Excellent customer services skills to ensure that customer requests are received on time
- Ability to monitor performance of the service providers and ensure no stock-out
- Familiarity with the stock control techniques and issues
- Sound knowledge of MRPII techniques and systems
- Good knowledge of MFG.PRO application
- Must be computer literate (ms-word, Ms-excel, access.)
- Leadership skills
- Honest and hard-working
- Team oriented and outgoing
Closing Date : 11/ 05 /2012
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