Adexen Recruitment Career Opportunities In Nigeria April-May, 2012

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

JOB OPENINGS AT ADEXEN NIGERIA

JOB TITLE: CUSTOMER SERVICE EXCELLENCE MANAGER
JOB LOCATION: LAGOS

JOB FUNCTION:
The Customer Service Excellence Manager responsible for the smooth and cost effective operation between the company and customers  He will develop consistency and coherence in the day- to-day operation of the Customer Development organisation.

RESPONSIBILITIES:

  • Manage the development and implementation of customer service excellence and strategy
  • Manage relationships with the Logistics service providers
  • Ensure customer/ supply chain interface optimization (trade off evaluation of cost to service all customers)
  • Develop and manage distribution cost models (use of ABC methodology)- cost to serve
  • Develop customer service contracts including rates negotiation and annual review thereof
  • Oversee the customer innovation program
  • Adopt customer service mindset in all relationships


QUALIFICATIONS

  • Bsc in any discipline with customer service certification.MBA is an added advantage
  • 3-5 years work experience in production process.
  • Excellent customer services skills to ensure that customer requests are received on time
  • Ability to monitor performance of the service providers and ensure no stock-out
  • Familiarity with the stock control techniques and issues
  • Sound knowledge of MRPII techniques and systems
  • Good knowledge of MFG.PRO application
  • Must be computer literate (ms-word, Ms-excel, access.)
  • Leadership skills
  • Honest and hard-working
  • Team oriented and outgoing

Closing Date : 11/ 05  /2012

CLICK HERE TO APPLY



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