Opening for Client Service Officer at Prananet Technology Limited
Employment Nigeria
23-Nov-2016
LAGOS ,
Administrative
POSITION : Client Service Officer
Job Description
- Effectively manage large amounts of incoming calls
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- Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
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- Generate sales leads
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- Identify and assess customers’ needs to achieve satisfaction
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- Build sustainable relationships of trust through open and interactive communication
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- Provide accurate, valid and complete information by using the right methods/tools
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- Meet personal/team sales targets and call handling quotas
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- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
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- Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
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- Keep records of customer interactions, process customer accounts and file documents
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- Follow communication procedures, guidelines and policies
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- Take the extra mile to engage customers
Skills Required
customer service
account management
time management
query resloution
strong interpersonal skills
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