Opening for Client Service Officer at Prananet Technology Limited

 Employment Nigeria 23-Nov-2016 LAGOS , Administrative  

POSITION :  Client Service Officer

Job Description

  •  Effectively manage large amounts of incoming calls
  •  
  • Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
  •  
  • Generate sales leads
  •  
  • Identify and assess customers’ needs to achieve satisfaction
  •  
  • Build sustainable relationships of trust through open and interactive communication
  •  
  •  Provide accurate, valid and complete information by using the right methods/tools
  •  
  • Meet personal/team sales targets and call handling quotas
  •  
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  •  
  • Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
  •  
  • Keep records of customer interactions, process customer accounts and file documents
  •  
  •  Follow communication procedures, guidelines and policies
  •  
  •  Take the extra mile to engage customers
     

Skills Required

customer service
account management
time management
query resloution
strong interpersonal skills



Sorry the application deadline for this job has elapsed



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