Head, Operations at Workforce Management Centre
Employment Nigeria
23-Feb-2017
LAGOS ,
Administrative
Workforce Management Centre - Our client, currently recruiting for the position below:
POSITION : Head of Operations
Responsibilities
- Build a world-class network of delivery riders and drivers
- Build a complete operations team and manage development programs for all team members
- Manage health, safety, regulatory and compliance requirements for the delivery workforce
- Source, Procure, Manage and Maintain Delivery Assets and Technology Devices
- Expand delivery operations into new cities and hubs
- Deliver world-class customer experience and customer support operations
- Develop and optimize logistics processes to enable aggressive growth
- Create a large Pipeline of "Ready to hire" riders and drivers
- Create and deliver training programs for Delivery Riders and Drivers
- Manage operating and work schedules to cover weekday and weekend operations
- Deliver Weekly Performance Reports and Analytics on Customer Service and Operations
- Ensure performance metrics stay above agreed thresholds
- Execute Special projects: such as Learning, Recruitment and Reward Systems.
Requirements
- Hands-on Operations Genius - With track record of managing world-class operations processes
- 7 years+ experience in Logistics, Supply Chain, Distribution and Last-mile Delivery
- Strong passion for technology/data, and deep interest in technology enabled operations
- Global worldview (and experience), self-starter and strong entrepreneurial instincts
- Team builder with ability to inspire others towards a compelling vision
- Strong sense of accountability and responsibility for achievement
- Strong analytical / problem solving skills. Obsessed with detail and a Meticulous time manager
- Strong written and oral communication.
How To Apply
Candidates should send their CV's to:jobs@wfmcentre.com with position applied for as the subject.
Sorry the application deadline for this job has elapsed
