Chief Operating Officer (COO) at Adexen Recruitment Agency
Employment Nigeria
22-Mar-2017
NIGERIA ,
Administrative
Adexen Recruitment Agency is recruiting to fill the position below:
POSITION : Chief Operating Officer
Description
To provide leadership and manage day-to-day operations of the Company's field operations including commercial and operations activities and support the MD/CEO in developing and executing strategies and policies that ensure operational performance, growth, sales performance and profitability.
Responsibilities
- Drive distribution network improvements for maximum customer benefit within the approved budget. Lead process improvements in O&M, Outage Management and Network Expansion.
- Drive construction projects and other network improvements according to cost/benefit analysis as approved by the MD/CEO.
- Drive cash collection improvement in the field through better management of billing, metering and customer service initiatives. Work to get about 1 million new meters procured and installed properly.
- Enforce the company's core values of integrity, customer service and performance.
- Review, update and manage the company's operating policies and procedures.
- Improve documented Standard Operating Procedures and enforce compliance with these procedures.
- Liaise very closely with District Heads to set targets and drive achievement in a collaborative manner.
- Establish, in close partnership with the CEO, metrics to manage key elements of the company's operational performance required to meet both customer and financial expectations.
- Work with CEO to maintain a healthy corporate culture that aligns with defined core values Integrity, Performance and Customer Service.
- Establish and monitor operational performance against goals, ensure Managers provide quality regular reports and provide regular updates/reports to Executive Management.
- Drive constant improvement in customer service and ensure that customer issues are addressed promptly and professionally.
- Lead customer relationship management.
- Train, motivate, direct and coach to ensure quality personnel are retained within the operations functions and participate (in conjunction with HR) in the process of recruiting staff for Operations.
Expectations
- Degree in Electrical/Electronics Engineering
- MBA /Master's degree in any related field is an added advantage
- 15 years relevant experience in a utility company, out of which Five (5) years must have been spent at Senior Management/Executive Management Level
- Extensive hands-on experience in the day-to-day operations of a power distribution company
- Previous leadership experience in power distribution business concerns in Africa is a plus
- Knowledge of the Power Sector and relevant regulations; Corporate Planning, Strategy Planning and Implementation; Financial and Business Management; Risk Management
- Strategic and Analytical Thinking
- Leadership Skills
- Change Oriented and Result Focused
- Effectively engage the Executive and Board
- Negotiation, Public Speaking and Presentation Skills
Sorry the application deadline for this job has elapsed
