Greenlight Planet a renewable energy company developing and marketing solar power products for off-grid communities in Asia, Africa and South America.
POSITION : Customer Loyalty Manager
Responsibilities
- Lead the efforts and processes related to collections of our EasyBuy products in the field.
- Advise and give suggestions on how to improve customer payments and satisfaction whilst matching user expectations.
- Designing and keeping track of operational improvements necessary for ensuring better repayments and customer satisfaction
- Achieving targets set for repossessions
- Establishing essential communication and reporting structure with field staff and head office
- Attempting repossession of units with the support of field staff
- Collecting information about repossessions and defaulting clients and sharing reports with the team
- Maintaining positive and constructive communication with clients irrespective of their payment status
The ideal candidate:
- ABachelor's Degree in Finance, Community Development, Communication, Credit Risk Management or related fields
- At least 4 years' relevant work experience in a similar role
- Pays attention to detail
- Excellent issue-tracking and resolution skills
- Able to handle multiple tasks at the same time without errors and mistakes
- Excellent interpersonal skills.
- Is clear and straight to the point when communicating in both written and spoken English
- Has clear thinking and problem solving ability
- Driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
We Offer
A competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
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