Manager, Quality Control at JC Technology Concepts
Employment Nigeria
06-Oct-2017
LAGOS ,
Administrative
JC Technology Concepts an indigenous ICT maintenance company is recruiting to fill the position below:
POSITION : Quality Control Manager
Responsibilities
- Rsponsible for conducting and, reviewing QC rejected reports, and contacting QC reviewers regarding report issues and areas that require improvement.
- Management of Quality Control Staff, monitoring disputes, order follow-up and monitoring customer trends. Additionally provide training to new hire QC independents, client special requests, modify QC checklists, and client forms.
- Answer emails or questions from field reps about reports rejected, processes, etc
- Any special projects or duties as deemed by upper management
- Monitoring daily QC list for time line completion and issues
- Monitoring monthly budget goals to ensure the goal is reached
- Assist clients directly with QC issues or modifications to report templates and QC issues
- Hire and Train new QC Reviewers
- Determine skill levels for each QC Reviewer
- Perform Quality Control reviews on each independent QC’er
- Follow up on Audit Disputes and poor quality reports and handle issues related to disputes/client questions
- Determine if it’s a customer specific issue or a fault with training reps or QC and maintain metrics and reports related to same
- If the fault is on QC or additional information is needed, develop new procedures and processes for handling the matter in question
- Provide feedback via email to alert Regional Managers, and QC of the issue
- Document the system with notes about the issue and advisement of special attention issues
- Communicate with Regional Managers on Auditors with quality issues
- Complete Specialized Reports
- Special Projects
Supervision Received:
- This position is supervised by the Premium Audit Director
Supervision Exercised:
- The Quality Control Manager supervises the independent contractors of the QC department
Knowledge:
- Knowledge of insurance industry including commercial carriers, various regulatory agency requirements
Qualifications
- B.Sc / BA or equivalent
- 3 to 5 years work experience
Skills:
- Proficiency in Microsoft Office products (Excel, Access, Power Point, Word) & Adobe
- Excellent communication skills both verbal and written
- Highly organized and able to multi-task
- Complex problem solving
Salary
150,000 - 180,000 per month
How To Apply
Candidates should send their applications and CV's to:support@jcvaxe.com with the position applied for as the subject
Sorry the application deadline for this job has elapsed
