Customer Relationship Officer
Reverton.Net Limited
31-Oct-2017
₦30,000 - 60,000
ABUJA ,
IT and Telecoms
Reverton.Net Limited is an indigenous company incorporated to take up new challenges arising from increasing number of businesses seeking offline and online ICT solutions.
Incorporated in 2012 as a limited liability company, we have deployed various online (real-time) and stand-alone solutions in the area of education portals, eHealth & mHealth systems, web solutions, network design/implementation, data collection using ODK,consultancy services and technical support services. We are looking for smart and ambitious applicants who are willing to work with a group of highly innovative people.
- Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage
- Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards
- Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities
- Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing
- Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
- Utilize online social media platforms to engage their customers and provide quick assistance and resolution of client problems
- Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or service
- Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs
- Establish work objectives and implement strategies effective for realizing set goals
- Ensure customers receive value for products purchased by facilitating a consumer-focused organizational structure
- Organize campaigns to create product awareness, increase customer base and generate returns
- Carry out research to discover new techniques for customer relationship management
- Travel to various locations to solidify the relationship between a company and its client
- Keep record of all customer information, requirements, and preferences
- Analyze customer behavior using data mining tools in spreadsheet programs
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