Job description
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Handle product recalls.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
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