Contact customers via email or phone to answer queries or retrieve information about their account
Update internal databases (CRM) with account details
Perform back-office sales tasks to support Account Executives as needed
Research market trends and competition
Create reports on sales and marketing campaigns
Maintain digital and physical records of invoices and contracts
Address payment issues
Identify new revenue prospects
Requirements
Work experience as an Account Officer, Account cordinator or similar role
Experience in customer service roles is a plus
Familiarity with Client Relationship Systems (CRM)
Good verbal and written communication skills
Time-management abilities
BSc in Marketing, Business Administration or relevant field
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