Customer Service Executive - Lagos

 Edge Recruiter Nigeria Limited 08-Jul-2018 ₦1,000,000+ LAGOS , Manufacturing  

Our client has been in existence for more than 40 years in Africa, their major product has become the leading brand, strongly integrated into the local culinary heritage. Today, our client's products is a well-loved brand reputed as a friend and a partner to women in their efforts to nurture happy and healthy families. Every year, 4 billion products from our client are consumed throughout the African continent. Our client is actively present in Spain, Italy, Netherlands, Russia, CIS Republics, 30 countries in Africa and the Middle East. They currently have an opening for Customer Sales Executive, Lagos -Nigeria.

 

Job Summary

We are looking for a customer-oriented service executive who act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Job Responsibilities

  • Handling “Customer Complaints” in invoicing
  • Contact with the warehouse to prepare deliveries and orders shipping
  • Problem solving on deliveries: delays, payment conditions, ship loads, etc.
  • Manage large amounts of incoming calls
  • Generate sales leads and Sales order Management in SAP
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools

 

Interactions:

  • Sales regional and national managers
  • Customers
  • Logistics department

 

Job Requirements

  • Must have BSc. in Business/trade 
  • Must have related experience (at least 2 years)
  • Must possess soft skills: organization, initiative, empathy, influencing, Strong phone contact handling skills and active listening
  • Track record of over-achieving quota
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Pls Note: Only qualified candidates will be contacted



Sorry the application deadline for this job has elapsed



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