JOB OPENINGS!!! Female Customer Service Representative (Online & Offline) at Strugz - 2 Openings

 Employment Nigeria 03-Mar-2019 ₦Not Available LAGOS , LEKKI , Marketing and Sales   Customer Service  


Strugz is a Public Relations, Legal, Management and Training Consulting Firm, with a passion to transform minds in a dynamic way that helps its clients find a rhythm and maximize its potential to a maximum capacity. We organize Business and Financial training, with Networking opportunities and partnerships for Startups and Entrepreneurs.

We are recruiting to fill the position below:

Job Title: Female Customer Service Representative (Online & Offline)

Locations
: Lagos (Lekki and Yaba)

Job Description
The key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but is not limited to:

  • Set up customer accounts by detailing account information and ensuring that customer details are up to date
  • Ensure that customers are sent messages and/or gifts on their special days (birthdays, wedding etc.)
  • Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment and follow up to ensure resolution.
  • Ensures customers are notified about new products as well as informing customer about deals and promotions
  • Ensure that the store ambience is comfortable and conducive to ensure a satisfying shopping experience.
  • Assist at the store front with sales
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports (Monthly) by collecting and analyzing customer information to keep the business well informed on customers’ needs
  • Manage all incoming and outgoing calls
  • Generate sales leads for the business
  • Build sustainable relationships of trust through open and interactive communication with clients (online and offline)
  • Follow communication procedures, guidelines and policies as set out by the business
  • Provide exceptional customer service to all clients (online and offline)
  • Act as the company’s spokesperson at all times
  • Suggest solutions when a product is faulty
  • Handle product returns from customers (online and offline)
  • Manage all social media handles by engaging with customers and processing orders in a timely manner

Job Requirements

  • Minimum certification: Ordinary National Diploma Holder (OND)
  • Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
  • Must be social media savvy
  • Basic understanding of sales principles and customer service practices
  • Knowledge of customer and market dynamics and requirements
  • Solid communication and interpersonal skills
  • Ability to read, write and effectively communicate with customers, peers and management Multitasking
  • Telephone etiquette
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Physical demands: This position involves constant moving, talking, hearing, reaching and grabbing of products when necessary.
  • Customer service focus
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.

Salary Range
N40,000 - N50,000/month.

Application Closing Date
3rd March, 2019.

Method of Application
Interested and qualified candidates should send their CV to: info@strugz.com



Sorry the application deadline for this job has elapsed





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