Transquisite Consulting is a Recruitment, Training and Business Consultancy operating in the UK and Nigeria. We offer bespoke comprehensive services with the objective to develop businesses to reach their maximum potential through the recruitment and the professional development of employees and their business processes.
Job Title: Regional Customer Service Delivery Manager
Job Location: Lagos
Job Field Administration Customer Care
Job description
We are looking for a Regional Customer Service Delivery Manager to join a global brand. The successful candidate would have strong relationship management skills and ensure that a high level of customer service is delivered throughout the region.
You will be responsible for planning and implementing the remaining phased transition of all customer services activities in the region towards a centralised model.
Experience in Change Management is essential as you would be developing appropriate reporting mechanisms to fit in with the objectives of the UK Customer Service Head Office and provide periodic updates on key customer service performance measures in the region, to both regional and Service Delivery stakeholders.
Your role is not only a customer service delivery role but also a retention role ensuring that the corporate consumers are retained and implement any local interventions endorsed by the national office head.
In so doing, this job performs a pivotal role in ensuring the continuation of The company’s sustainable growth,
Desired Skills and Experience
PLEASE NOTE: Only apply for this role if you have the suitable experience and only those will be contacted
How to Apply
Interested and qualified candidates should click here to apply.
Deadline: 30th June, 2014.
Lands & Claims Officer at Maventeq Systems Limited
Legal Counsel Corporate, AOBO & TCS at Maventeq Systems Limited
Strategic Sourcing Analyst - SRM Lead at Maventeq Systems Limited
Contracts Engineer / Buyer at Maventeq Systems Limited
Economist at Maventeq Systems Limited
More