Senior Customer Service Manager Job at APM Terminals Company

Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

APM Terminals is an independent business unit within the Danish A.P. Moller-Maersk Group – a Global Fortune 500 company with over 120,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and retail sectors – Join us to achieve even your most ambitious career goals!

APM Terminals is recruiting suitably qualified candidates to fill the position of:

Job Title: Senior Customer Service Manager

Job Location: Lagos
Ref.: AT-051461

Key Responsibilities:

Support the day to day commercial activities of the organisation.
Manages the customer relations system of the organisation as well has customer visits and follow up.
Responsible for resolving Customer complaints and concerns quickly and efficiently by liaising with Operations, Planning and Finance Department.
Attends and sometimes represent the organisation in High level customer meetings.
Manages all direct reports performing customer service related activities to ensure that transactions are processed timely and correctly.
Provides complete and accurate reports to Chief Commercial Officer or as required by other stakeholders.
Management or Shipping lines Contracts and Service Level agreements.
Design and create commercial activities, policies and strategies that align with organisational strategy.
Interacts with Agents, Consignees, Shipping Companies, Government Agencies and other stakeholders in the Maritime Industry on customer/commercial related services related activities.
Lift all prepayment and Government Agencies holds.
Ensure successful implementation of any new process introduced by Management for Customer Service related activities.
Performs any other related activities, as designated by the Chief Commercial Officer.

Requirement
Who we are looking for
Either

A University degree from a reputable college or higher institution

And

At least cumulative of Seven (7) years of experience in commercial or customer service in a similar or related industry.
With at least four(4) years in a managerial or supervisory capacity OR
A higher Diploma degree from a reputable collage or higher institution And
At least ten (10) years or more of strong supervisory and customer service management experience in container terminal operations environment, or similar, related industry.

Knowledge:

Requires a comprehensive knowledge of Government Regulations and legislations on ports, terminal management and shipping
Knowledge of Shipping industry

Ability:

Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen in order to meet operational performance objectives and deadlines.
Provide company representation and ensure cooperation and support from shipping agents and ship liners in all commercial and customer service activities to achieve operational objectives
Effective negotiation and conflict resolution skills combined with excellent interpersonal and listening skills.
Well developed English oral, written communications and report writing skills.
Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.

How To Apply:
Interested and qualified candidates should APPLY HERE

Deadline: 11th August,2014

Sorry the application deadline for this job has elapsed

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Senior Customer Service Manager Job at APM Terminals Company

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