BANKING JOB IN NIGERIA: STANDBIC IBTC CAREERS IN KADUNA
VACANCY TITLE:BUSINESS BANKER
JOB ID 5864
VACANCY Division: Personal and Business Banking
EMPLOYMENT TYPE: Full Time - Permanent
Job Description
Purpose of Job
To grow and retain a portfolio of medium sized branch based business banking relationships by performing both a pro- and re-active value adding role to business customers, ensuring that appropriate personal attention is given to customers and that the customers are provided with products, services and advice that will meet their needs
Key Accountabilities/KRA
Profitable Growth in Sales
• Identify customers needs and sell the appropriate products to fulfil those needs
=Selling includes acquiring and opening new business accounts on a face-to-face basis, as well as
=Cross-selling additional value added solutions to the existing portfolio to assist clients in growing their businesses
• Identifying and taking ownership of sales leads generated from other parts of the business
• Mining and analysing customer data to identify and plan for expansion and/or additional business opportunities.
• Developing and implementing a client calling schedule to clients in the portfolio.
• Identifying opportunities to migrate top-end relationships.
Customer Service Quality and Efficiency
• Providing a central advisory/information/ query handling service point for the portfolio.
• Performing a proactive liaison role between customers and back office service fulfilment and credit functions.
• Interacting periodically with clients to analyse and establish ongoing needs and to assist clients to better understand their financial requirements.
• Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
• KYC all the new focus customers on the portfolio.
Lending Support and Risk Management
• Planning and implementing annual credit reviews for the portfolio.
• Explaining and structuring/ customising credit loan facility options, parameters and qualifying criteria.
• Supporting customers in the completion of credit application information requirements e.g. balance sheets, financial statements and management accounts.
• Motivating non-scored credit applications.
• Notifying customers regarding the approval/ decline of credit loan facilities.
• Exploring alternative solutions in the event of declines from Credit.
• Monitoring of daily referrals to ensure that client facilities are managed within the parameters set by Credit. Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities.
• Managing and controlling industry sector, client exposure, and securities held to contain risk.
Compliance with Legislation
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with regulatory framework.
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• KYC all new focus accounts before opening an account.
People Management
• Managing the Account Analyst to ensure that work standards and quality work output targets are set, achieved and maintained.
• Managing the performance contribution of support staff.
• Identifying strengths and development areas and ensuring that support staff receives the requisite learning and skills development interventions by engaging the Head Service Support accordingly
Important relationships
• Building ongoing relationships customers in the portfolio, as well as with various commercial business associations, is a critical requirement for the purpose of generating ongoing credibility, income and positive sentiment for the bank.
• The attainment of work results is critically affected by the ability to proactively market and sell complex specialised and/or customised financial structures and solutions in a highly competitive environment.
• Strengthening and leveraging well developed internal networks with group specialists and business units are critical to the successful development of customised and tailor-made financial solutions that span the full spectrum of multi-product offerings.
• Leveraging internal networks with branch staff, back office account support, PBB credit centre and Business Banking management stakeholders. The relationship with Credit needs to be an excellent one.
NOTE: Many Business Banking customers hold Personal accounts with the Group. Understanding, leveraging and deriving value from these interdependencies is critical to the successful execution of the business manager’s role.
Problem solving
• Apply industry knowledge, an understanding of business and financial risks, as well as product knowledge, pricing and taxation, to analyse customer needs and proactively formulate creative and constructive solutions, extrapolated along the lines of accepted policy and legislation, to meet sophisticated financial requirements not encountered before.
• Thinks laterally to creatively adapt, leverage and customise multiple and innovative solutions that go beyond the standard product range or previous solutions, to provide value add for the client and the bank, within the parameters of Credit.
Planning
• Plans portfolio sales and service tactics in line with the Focus value proposition to meet and maximise relationship growth and portfolio profitability targets. Set goals, priorities and service standards to achieve new business acquisition, portfolio expansion and retention targets.
Decision making
• Is required to operate independently under managerial direction (rather than control) within portfolio, broad policy and procedural parameters. May go outside of established methods to reach given objectives but will always remain within accepted broad policy guidelines.
• The business manager exercises a controlling impact on the results of the portfolio managed, although Credit’s decision in terms of sanctioning loans is final and the Credit Management team can veto the incumbent’s viewpoint.
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