1. He/she is responsible for planning, coordinating, and developing a knowledge base platform and system applications for use by internal resources as well as customers. He/she has to put in place, maintain and enhance the tools and processes to help the internal users cutting their administrative time and automating the business processes.
2. Ensure a detailed CRM strategy.
3. This position is responsible for the periodical review of Quality Assurance policies and Procedures.
4. He/she will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.
Director, Customer Experience
Duties & Responsibilities
Skills & Competencies
Qualifications & Experience
How to Apply
Interestd and suitably qualified candidates should click on job title to apply online.
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