Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,
British High Commission Lagos Current Job Vacancies September, 2011
UKBA International Group
Visa Services
British Deputy High Commission
11 Walter Carrington Crescent
Victoria Island
Lagos
Nigeria
The British Deputy High Commission in Lagos has the following vacancy in its Visa Section:
Team Leader (LE III)
General
The
UKBA Visa Services in Lagos has a vacancy for one LEIII Team Leader. If you would like to be part of a small but diverse team of people, committed to achieving clear service delivery goals, working in a fast-paced and challenging environment, then this might be the job for you. This is a high profile, challenging position and the successful candidate will be required to demonstrate considerable flexibility and an ability to continuously work well under pressure.
Person Specification
The Visa operation in Nigeria is one of the UK’s largest overseas. Our team in West Africa is committed to providing a first class service. They are expected to be flexible, meet the demanding standards set by UKBA , and make fair and defensible decisions onVisa applications quickly whilst balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control. We are at the forefront of innovation, always prepared to react positively to change and try new ways of working.
The advertised position is a pivotal role is ensuring effective administrative and logistic support to the Visa operation. It will include a significant supervisory capacity and may include face to face customer interaction, where the successful candidate will need to be a professional representative of the visa section at all times.
The successful candidate will need to be a self-starter with excellent English oral and written communication skills. The candidate will have excellent organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people. Previous experience of managing a busy office or of staff management would also be beneficial.
Duties and Responsibilities
• Managing the post-decision units-Registry, Appeals and CCU
• Helping in all elements of the Visa Section operation, taking on a variety of administrative roles as required.
• Line Management of the LE IV staff members
• Typing and drafting correspondence independently
• To ensure that Line Managed staff comply with the codes of conduct and security requirements
• To monitor and further develop systems and procedures to meet business objectives and targets.
• To obtain and collate statistics on a daily and monthly basis.
• To ensure that specified management information data is collected analysed and delivered in the required format.
• To ensure that LE staff training and development needs are met
• To ensure that all appropriate desk notes are up to date
This is a full time position, from 7.30am – 3.30pm, Monday to Thursday and 7.30am – 12.30pm on Friday. The job will be graded LE III with a monthly starting salary of N238,620 including allowances. Successful candidates who are not liable to pay Nigerian tax will be subject to a 10 % notional tax deduction on the basic salary. The salary will be in Nigerian Naira and commensurate to experience and qualifications.
The interviews for this vacancy will be competency based. The required competencies for this position are:
Managing Self, Others and Resources
• Organises work effectively
• Maintains high work standards
• Makes best use of resources
Delivering Results
• Takes responsibility and uses initiative to deliver high quality work
• Ability to multi-task
• Work with speed and professionalism
Customer Focus
• Understands and focuses on customer needs
• Offers new ideas to improve customer service
Problem Solving
• Uses information, experience and judgement to solve problems
• Thinks creatively
Working with others
• Shows consideration for others needs
• Values diversity
• Supports Colleagues
Click here to Download the Team Leader Application Form
The application form should include details of a specific example, either from personal or professional experience, which is directly related to each of the advertised competencies. As a general guide, the example should outline the particular situation, your role, your actions and the end result.
Envelopes must be marked: VS/LEIII/9/11
Applications should also be accompanied with a passport photograph and a CV. Applications received after the stated deadline will not be considered. Telephone applications and enquiries will not be accepted. Only applicants called for interview will be contacted.
This position is offered on a twelve-month contract but successful applicant will be subject to a three-month probationary period to establish their competency before being confirmed in the role.
Completed applications should be sent to:
Karen Moran
Regional Operations Manager
UKBA
British Deputy High Commission
Lagos
Deadline for Applications: 1500 hours on Thursday 8 September 2011
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