Standard Chartered Bank Nigeria Hot Vacancies: Customer Relationship Manager, BCOT, Assistant Sales Manager
Job Title: Customer Relationship Manager Ikeja (GRA & Opebi)
Job ID:300379
Job Function:Consumer Banking
Job Location:Nigeria – SCB
Full/Part Time:Full-Time
Regular/Temporary:Permanent
Job Description: Customer Relationship Officer Ikeja (GRA & Opebi)
-Increase overall profitability of Wealth business through superior product offerings and service excellence
-Support development and growth of an expanded customer segment that is critical to the success of Consumer Banking in Nigeria
Key Roles & Responsibilities
To acquire, grow and deepen customer relationships in the Wealth Management customer Segment
To carry out effective relationship management,
To undertake the analysis and satisfaction of personal financial and investment needs and objectives of the customers
To support acquisition and growth of relationships through direct sales, referrals and effective relationship management.
Job Qualifications & Skills
Enter qualifications and skills
-University Degree (Minimum 2:2)
-Minimum 3 years experience in Sales and Relationship Management
-Excellent interpersonal / communication skills
-Self motivated
-Excellent sales orientation
-Team player
-Computer literate (Microsoft Office tools essential)
-Good leadership skills
-Very good communication skills
-Ability to deliver on set targets
-Display creativity in problem solving
Job Title: BCOT
Job ID:300536
Job Function:Consumer Banking
Job Location:Nigeria – SCB
Full/Part Time:Full-Time
Regular/Temporary:Permanent
Job Description – Sales of WM products.
- Sales of SME products.
- Sales of Lending products.
- Relationship management.
Key Roles & Responsibilities
- Source NTB customers.
- Ensure quality of accounts meets SCB requirements.
- Maintain and manage relationship with customers.
- Ensure documentations are completed within the approved TAT.
Job Qualifications & Skills
- B Sc University degree (2:2 Minimum).
- Relationship management skills.
- Sales experience will be an advantage.
- Effective communication skills.
Job Title: Assistant Sales Manager
Job ID:300531
Job Function:Consumer Banking
Job Location:Nigeria – SCB
Full/Part Time:Full-Time
Regular/Temporary:Permanent
Job Description
/ Acquisition and distribution of AO materials
/ Management of productivity and attrition gating
/ Performance management
/ Ownership of sales budget by VS/ location
/ Lead generation activities
/ Training needs and training of DSRs
/ Compliance and governance responsibility
/ Coaching of TLs & DSRs
/ Complaint management
/ Sales issues resolutions
/ Conflict management
/ Motivation, creating sales excitements
/ Ownership of error rates
Key Roles & Responsibilities
• Report monthly sales which capture: Details of sales performance, DSR Productivity etc
• Managing DSR productivity and scale for delivery on agreed KPIs
• Ensure that DSR operation are cost effective and efficient to meet the acceptable standard measure
• Have adequate DSRs deployment to achieve sales budget per VC( WM ,SME &UL)
• Enforce proper management, direction and monitoring of direct sales report by ensuring proper coaching, training and assigning measurable targets
• Ensure Nigeria DSR management is policy compliant
• Grow product segment and expanding market opportunity for Affluent/HVS segment
• Monitor, track and train against cases of mis-selling
Job Qualifications & Skills
• A first degree from a recognised University (Minimum 2:2)
• Over three year sales experience, with at least one year as a Sales Team Leader
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