Pii Global was incorporated in 2004 to provide business advisory and support services and is located in Lagos, the business and commercial capital of Nigeria.
Applications are invited from suitably qualified candidates for the position below:
Position: Head, ICT Application Management & User Support
Job Description
- This role leads the team that provides front line user support for all corporate and production platforms and applications to enable the business to be efficient and high performing.
Roles and Responsibilities
Align applications and platforms to business needs as well as ensure the high availability of applications and IT services to end users:
- Provide guidance on ICT Device Usage Policies
- Own and execute hardware and software rollout plans
- Manage and solve strategic and operational software application and hardware platform issues
- Work with other ICT Heads to ensure data privacy, data integrity and availability of ICT services
- Ensure high availability of IT production and corporate applications and services.
- Provide cost effective solutions to user software application requirements
- Lead ICT Training efforts For all staff
- Conduct Budget Preparation, Tracking and Reporting
Qualifications, Experience & Skills
- Minimum of a University degree in Computer Science or related field. Preferred: MSc in Computer Science or related field with over 10 years experience and a minimum of 5 years management experience
- MCSE, MOS, LFCE or equivalent certifications with at least 4 years experience in managing a user support team in a medium to large size organisation
- Software development certifications will be a plus
- BYOD environment and wireless network tech (LTE/UMTS/GSM, Bluetooth, 802.11x) etc.
- Experience of managing VPNs and a variety of secure access solutions for remote and local users
- Detailed knowledge on Linux and Windows Kernels and utilities
How to Apply
Click here to apply
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