VACANCIES IN STANDARD CHARTED BANK

Job Title:Trade Manager – Local Exchange Processes
Job ID:310566
Job Function:Technology & Operations
Location:Nigeria – SCB
Closing date:09/12/2011

Job Description
To deliver simply first class customer service and advice to our Wholesale Banking regarding all local exchange processes.
 

Responsibilities
• Primarily responsibile for ensuring that RAR processing in SCBN is completed in record time without gaps.
• Ensuring timely approval, acceptance and handling of all form M related processes.
• Shipping document receipt, processing and accountability of same.
• Managing the staff and resources assingned to local exchange process.
• Handle and supervise all export processes and mitigate the risks.
• Investment Registration processes, CCI issuance and reporting.
• As a Service Partner, work together with RMs, Product Sales, CSG and other key internal stakeholders to solve client issues, identify opportunities and deliver the bank.
• Build relationships and rapport with regulators and scanning companies .
• Record keeping of all related processes.

Qualifications
: B.sc. degree in Banking related field
• Excellent IT skills specifically in micro soft packages
• Proficient Skills in Customer Service Management and Client relationship
• Product Knowledge in Trade.
• Experience: 5-7 years banking experience in Trade Unit.
• 2 Years experience in local trade exchange processes under the DI
• scheme


Job Title:Relationship Manager
Job ID:310083
Job Function:Consumer Banking
Location:Nigeria – SCB

Job Description

• Creatively tailor products to meet individual and customer needs
• Analyses and reviews quality of potentials and existing business to ensure maximum profitability.
•  Manages credit quality standards through effective management of risk according to the PDDs , Departmental Operating Instructions (DOI) and other SCB/SME policies.
•  Maintain accurate and up-to-date records of all actual and attempted customer interactions.
•  Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
•  Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI’s and PDD’s.
• - After considering of individual case merits, recommend credits for approval by relevant authorities.
• - Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
•  Responsible for delivering a service to customers that matches the Bank’s brand promise of being “the Right Partner’.
•  Market Intelligence.
• In conducting this role, valuable feedback will be obtained from:-
•  Your key customers on why they are multi-banked and why they are willing to move their entire business to SCB.
• Sales leads arising from referrals from key customers and review of key customers larger transactions as to why they are not willing to open accounts with us.
•  Your key customers on what they think of our products and services.
• Following up sales leads given to you.
•  Review of large transactions movements on why and where the money is going.
•  Data obtained on new accounts and why they are opening accounts with us and who their previous bankers are.
•  Other tasks as assigned by GM/Top Team SME Banking.
•  Acquisition and managing of SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.
•  Acquisition of profitable new customers for the SME banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).
• Achieve budgeted growth in SME Banking within agreed and approved business risk parameters.
•  Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.

 Responsibilities

•  Other tasks as assigned by GM/Top Team SME Banking.
• Qualifications & Skills
•  Banking experience is an advantage 5 -7 years depending on Job grade).
•  Sound relationship and leadership skills  firm grasp of SME Banking and Trade/FX products, policies and procedures is critical for Team Leader roles
•  Sound relationship skills, credit, sales and management skills.
•  Strong in analytics and numerate.
•  Minimum qualification – Tertiary qualification – not lower than 2nd class . Relevant professional qualifications are added advantage.
• Acquisition and managing of SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.
• Acquisition of profitable new customers for the SME banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).
•  Achieve budgeted growth in SME Banking within agreed and approved business risk parameters.
•  Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
•  Creatively tailor products to meet individual and customer needs.
•  Analyses and reviews quality of potentials and existing business to ensure maximum profitability.
•  Manages credit quality standards through effective management of risk according to the PDDs , Departmental Operating Instructions (DOI) and other SCB/SME policies.
• Maintain accurate and up-to-date records of all actual and attempted customer interactions.
•  Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
•  Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI’s and PDD’s.
• After considering of individual case merits, recommend credits for approval by relevant authorities.
•  Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
•  Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
•  Responsible for delivering a service to customers that matches the Bank’s brand promise of being “the Right Partner’.
•  Market Intelligence.
• In conducting this role, valuable feedback will be obtained from:-
•  Your key customers on why they are multi-banked and why they are willing to move their entire business to SCB.
•  Sales leads arising from referrals from key customers and review of key customers larger transactions as to why they are not willing to open accounts with us.
•  Your key customers on what they think of our products and services.
• Following up sales leads given to you.
•  Review of large transactions movements on why and where the money is going.

Job Title:Regional Head, OCC North
Job ID:311713
Job Function:Wholesale Banking
Location:Nigeria – SCB

Job Description
To plan, organise, direct and control the operations of his/her team’s Portfolio. Maintain and grow the portfolio within SCB’s chosen market segments nationwide, with a view to enhancing profitability safely and soundly in accordance with budget projections. Also to identify opportunities within Nigeria for the SCB Global Network.
Maximise overall customer risk adjusted profitability and share of wallet within portfolio of existing and target customers within agreed customer value propositions and sales process standards.

 Responsibilities

• Identify and implement marketing strategies and business opportunities that will yield quantum leaps in revenue/ positive value added both in country and within the SCB Group and which shall assist in the sales process.
• Manage his teams business to ensure profit targets as set out in annual budget are met and exceeded.
• Manage relationships in order to protect the Bank’s exposure and maximise returns in a manner consistent with business strategy and the Global /Field Account Plan and in compliance with Group Credit Policy and Local Underwriting Standards.
• Provide support/ coordination for overseas subsidiaries of Nigerian Groups.
• Understand the business strategy of the various businesses, the risks associated with their strategy and the capability to execute that strategy in terms of market dynamics, financial strengths, management skills, etc.
• Conduct joint sales calls with Country CEO, Head, OCC, Product Partners to enhance business development opportunities by ensuring customers are sold a value proposition not just a product.
• Has primary responsibility for marketing of the full range of SCB products.
• Maintain a proactive partnership with the Service and Credit teams as well as service delivery units. Appraise CCM/Credit Analysts team of any development, which may impact on the credit standing of local companies, the parent or the group.
• Agree to pricing on new business and other local business and documentation parameters with Head, OCC, and co-ordinate with other RMs and Product Partners to implement effectively.
• Accountable for credit risks of customer including understanding of country risk issues.
• Responsible jointly with Credit Analysts for all BCAs for local transactions up to approval of limits.
• Work jointly and proactively with product partners to increase wallet share for SCB.
• Grant approvals for credit up to and within parameters of authorised discretionary limits.
• Build and lead a sales team that can deliver high standards of professionalism and technical competence.
• Provide guidance and direction to the Relationship Managers to ensure that individual budgets are exceeded and tactical business decisions are in line with the banks strategy.
• To ensure that the support staff in the team is motivated, fully trained, co-operative and are groomed for further career advancement.
• To cross-sell bank’s other products both local and global. Together with CCMs prepare/review Account Plans for all customers with a view to enhancing business volumes and earnings.
• To ensure no loss of valued corporate relationships due to inefficiency.
• Together with the Head, OCC, support the bank’s management in identifying other viable business locations within Nigeria.

Qualification

• University Degree or Professional Qualification in a relevant discipline
• Minimum of 10years Banking experience, 5 of which must be in Client Relationship
• Strong Communication and people management Skills
• Strong selling and negotiation skills
• Strong Financial, analytical and writing skills.
• Thorough understanding of the bank’s products and credit policies.

METHOD OF APPLICATION

• We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
• It usually takes 15 – 20 minutes to complete the application form you can save your application at any time and return to complete it at your convenience.

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•  Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
  

Closing Dates
The closing date for applications is 09/12/2011. Please note all closing dates are given in Hong Kong time (GMT + 8 hours).

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