Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,
BANKING INSTITUTION VACANCY IN NIGERIA : CUSTOMER EXPERIENCE OFFICER RECRUITMENT IN STANDARD CHARTERED
Job Title: OR Officer- Customer Experience
Job ID: 312593
Job Function: Risk
Location: Nigeria – SCB
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description
1) Assist Business Unit Head, Team Leader ORO CE and SORO in coordinating, driving and directing effective compliance and Operational risk management at the business unit level
2) Implement controls within the Business Unit to meet all regulatory and internal requirements.
3) Ensure proper functioning of day-to-day controls , periodic monitoring activities and timely resolution of risk issues
Key Roles & Responsibilities
1) To be the source of reference within the business unit in facilitating and promoting the understanding of OR and compliance requirements.
2) Lead and support implementation of OR initiatives for the Business Unit
3) Proactively communicate with the Business Unit head, Team Leader ORO CE and SORO on operational risk issues. Escalate significant events to Business Unit Head as appropriate.
4) Coordinate and consolidate operational risk and loss reporting of the unit for the reporting of the unit for the reporting to the BORG, SORO and Business Unit Head. Ensure date accuracy and completeness.
5) Design and implement control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management.
6) Undertake and/or coordinate periodic business monitoring (self assessment) activities within the Business Unit and escalate findings and or breaches to Business Unit Head, Team Leader ORO CE and SORO, when they occur.
7) Ensure risks and issues identified are resolved in an appropriate and timely manner
8) Assist SORO in the implementation of OR framework or other relevant OR initiatives
9) Act as the Unit Money Laundering Prevention Officer (UMLPO), or cooperate with the UMLPO to ensure appropriate internal controls and procedures for money laundering prevtyentions is in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks.
10) Identify gaps and arrange training on compliance and OR for staff.
11) KYC: Remain alert to risk of money laundering and assist in the bank’s effort in combating it by adhering to the principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
Qualifications & Skills
• University Graduate with at least 5 years work experience in banking
• Well-founded understanding of commercial banking operations and branch development and facilities management
• Experienced in process flow design, report writing and documentation.
• Proficient in use of MS Office MS project application tools
Diversity & Inclusion
Standard Chartered bank is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
CLOSING DATE: 26th December 2011
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