Job Opening At Hewlett Packard In Nigeria February-March, 2012

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

JOB OPENINGS AT HEWLETT PACKARD, 28 FEBRUARY 2012

JOB TITLE:TECHNICAL SOLUTIONS REPRESENTATIVE

JOB LOCATION:ABUJA

JOB NUMBER: 701686

JOB FUNCTION

  • Provide 1st or 2nd level technical support (applications)
  • Working more independently and from a standard protocol to respond to customer issues.
  • Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions.
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead.


QUALIFICATIONS

  • College or University degree in IT related discipline will  be highly appreciated
  • Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
  • Knowledge and Skills:
  • Superior skills in both written and verbal communication
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
  • Experience in SW Development and SW customization experience
  • Knowledge of SW tools and Web based applications (Microsoft , Oracle, JBOSS)
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, esupport, e-chat or similar
  • Familiarity with computer technology.
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools

 Closing Date: 30 / 03 /  2012.

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