Job Opening At Hewlett Packard In Nigeria February-March, 2012
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
JOB OPENINGS AT HEWLETT PACKARD, 28 FEBRUARY 2012
JOB TITLE:TECHNICAL SOLUTIONS REPRESENTATIVE
JOB LOCATION:ABUJA
JOB NUMBER: 701686
JOB FUNCTION
- Provide 1st or 2nd level technical support (applications)
- Working more independently and from a standard protocol to respond to customer issues.
- Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions.
- Proactively assist customers to avoid or reduce problem occurrence.
- Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
QUALIFICATIONS
- College or University degree in IT related discipline will be highly appreciated
- Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
- Knowledge and Skills:
- Superior skills in both written and verbal communication
- Experience in customer facing role either remote or face to face
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
- Experience in SW Development and SW customization experience
- Knowledge of SW tools and Web based applications (Microsoft , Oracle, JBOSS)
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, esupport, e-chat or similar
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
- Understands internal processes and tools
Closing Date: 30 / 03 / 2012.
CLICK HERE TO APPLY
Sorry the application deadline for this job has elapsed
