Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,
STANDARD CHARTERED BANK NIGERIA VACANCIES
JOB TITLE : TEAM LEADER
JOB LOCATION: NIGERIA
JOB DESCRIPTTION
The Relationship Manager is primarily responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.
Providing personal financial planning services to customers as well as handle customer enquiries and complaints
The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank
RESPONSIBILITIES
• Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
• Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family members).
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serve as a problem-solver for the client, helping them identify investment criteria recognize and handle concerns that arise as consultation moves closer to decision.
• Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
• Retain existing high value clients by growth of wallet with the bank through relationship management activities.
• Resolve client queries without further escalation.
• Effectively convert service recovery to sales opportunities and sustained client loyalty.
QUALIFICATION
• Ability to plan daily/periodic operations
• Strong customer service orientation
• Strong interpersonal and communication skills
• Salesmanship, energy and drive
• Sound knowledge of administrative procedures
• Relevant academic and work experience
JOB TITLE:TRANSACTION BANKING SALES MANAGER
JOB DESCRIPTION
To manage, develop and grow an assigned portfolio of Cash and Trade clients
To implement the sales plans to ensure that revenue targets are achieved
To plan, co-ordinate and monitor growth of sales on all transaction banking products
RESPONSIBILITIES
• To understand customers’ businesses and to anticipate their requirements through consultative selling using the SPIN model. To match customers’ needs with product capabilities through presentation of tailored proposals. To negotiate terms and conditions with customers to maximise revenue and profitability.
• Through close working integration with the Solution Delivery team, ensure that the solution is implemented in the agreed time-frames and to the highest levels of client satisfaction.
• To proactively manage new and existing names within the assigned transactional banking portfolio. sure the Bank’s share of wallet within the portfolio is grown maintained in line with the Bank’s account plan for the customer. To maintain a revenue pipeline featuring Incremental revenue and run off in addition to the Business as usual revenue from the portfolio as part of effectively managing this process.
• To provide feedback and assistance to all areas within transaction banking such that the voice of customer is incorporated into ongoing plans and initiatives. To keep the transaction banking team informed of customer needs, trends and market intelligence to ensure keep abreast of market development and factors which impact on competitiveness of the products
• To provide assistance to relationship managers in maintaining ongoing close contact with clients. On a product partnership basis, ensure targeted realisation rates are met to generate new revenue opportunities, and to gain feedback on the product. To conduct joint calling with Relationship Managers to provide technical product expertise.
• To identify opportunities for cross-selling and referral to other SCB lines through developing and maintaining a close understanding of customers’ businesses.
• To participate in various client functions, conduct client surveys and conduct Focus groups to ensure product and market intelligence feedback is solicited, and used in a way which enhances SCB’s competitive positive.
• Assist the Head of Sales, Financial Institutions in the development and implementation of dynamic sales plans in line with overall product strategy plans
• To participate in various client functions, conduct client surveys and conduct Focus groups to ensure product and market intelligence feedback is solicited, and used in a way which enhances SCB’s competitive positive.
• To assist in scoping the market for cross border deals and work as the lead in co-ordinating them on materialisation.
QUALIFICATION
• University Degree with at least 5 years sales/sales management experience
• Expert knowledge of Trade & Supply Chain products available globally, their features, applications and potential improvements and to combine these with the ability to translate these into the local market
• Ability to communicate at all levels of the organization both internally & externally
• Ability to keep abreast on changes in the market, customer requirements, competitors responses and the banks ability to use information to identify new business opportunities
• Strong interpersonal, communication, presentation and organisational skills
• Comprehensive knowledge of banking operations/SWIFT etc.
• Leadership, management, organizational, and people management skills
• Strong analytical skills
Closing Date: 16 / 04 / 2012
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