Nicole Sinclair - We are recruiting to fill the position below:
POSITION : Head of Room Division
Description
A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
Responsibilities
Manages the general operation of the Front Office e.g. Reception, Reservations, housekeeping , Concierge, Switchboard and Night Manager.
Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well managed work schedules.
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
Ensure staffing levels cover business demands.
Ensure ongoing training.
Ensure communication meetings are conducted and post-meeting minutes generated.
Recruit, manage, train and develop the Room Division team.
Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
Proficient in property management systems.
Assist other departments wherever necessary.
Ensure the department adheres to Peniel Apartment policies and procedures.
Skill/Requirements
Should possess at least a B.Sc in Hotel Management, Business Administration or a related field.
Should have 7-10 years of experience in a hotel environment or related field, prior supervisory/managerial experience is required.
Strong leadership skills to manage and motivate the team.
Excellent organisational and planning skills.
Excellent communication and inter personal skills.
Good financial awareness.
Accountable and resilient.
Ability to work under pressure.
High degree of initiative.
Flexibility to respond to a range of different work situations.
Familiar with Property Management System.
Excellent organizational and time management skills.
Excellent computer skills.
Sorry the application deadline for this job has elapsed
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