Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria
POSITION : Area Sales Manager, Retail
DESCRIPTION
Develop and implement the retail strategy in the zonal/area showrooms to achieve predefined return on investment through excellent product sales drive, service delivery, issue resolution and operations management.
Responsibilities
- Financial performance of showrooms, AES & franchise locations within the zone -
- Drive showroom shop team to maximize sales opportunities and ensure that all targets are achieved within region franchise/ retail touch points
- Effectively cascade and monitor zonal/area month-on-month sales targets across these touch points
- Ensuring sales of devices and ERC achieving target on all product categories
- Optimize operating costs and driving revenue growth to ensure Positive P&L result in all Retail shops, AES & Franchise
- Drive the Up-selling of Airtel products and services in retail showroom & AES within zones
- Effectively drive and manage target driven initiatives and projects in franchise and retail outlets in region
Customer experience/satisfaction & process adherence across zonal showrooms, AES & franchise -
- Responsible for workflow assessment in the shops, ensuring ALL customers receive internationally benchmarked(world-class) customer service
- Ensure target response objectives
- Drive CSAT across zonal touch-points in line with agreed target
- Ensure these outlets have the required work tools/accesses
- Ensure that all touch points comply with set standards and meet SLA’s
Team performance management & engagement -
- Ensure target achievement for JKQ & GUEST score for zone
- Oversee the implementation of learning initiatives to ensure that client facing staff are able to complete the sale
- Ensure the achievement of projects, people and process to achieve set targets within the constraints of the budget
- Support showroom employee engagement and retention initiatives
- Implementing and tracking employee rewards scheme/over-time
- Analyze the skills level of the supervisors, and provide a platform for continuous skill development for the entire team
- Relationship management: build a strong relationship between team members
Operational management of showrooms & uniformity of standard look and feel across all touch points -
- Responsible for the seamless operations of Airtel showrooms, AES and franchise within the zones
- Ensure stock and cash reconciliation of all shops and touch points within zone
- Responsible for closing / mitigating audit Issues
- Responsible for evolving cost efficient operations by creating and enforcing control measures and reviewing operating processes
- Drive consistency in ‘look and feel’ at all Airtel owned and franchise showrooms
- Drive optimality at these touch points by ensuring necessary materials for customer education and TOMA
Dimension (Metrics):
- Retail expansion
- Customer Satisfaction Score
- Device sales
- Gross Adds
- Retail look and feel & floor management
- Profitability
- Productivity
Skills and Knowledge
- A first degree or equivalent in a relevant discipline.
- 6-8 years with a minimum of 2 years in management role preferably within Retail, FMCG, Banking or Telecoms industry
- Sales Experience
- Service Experience
- Project Management
Result Orientation:
- Customer Centricity
- Critical/Analytical Thinking
- Team Player, Independent, Confident and Objective Individual
- Attention to detail
- Excellent oral and written communication skills
- Good presentation skills
- Ready to achieve beyond set target
- Committed to the common goals and values of the organization
Sorry the application deadline for this job has elapsed
