Contact Center Manager(Emergency) at Rescue Technologies Limited -

 Employment Nigeria 25-May-2017 LAGOS , Administrative  

Rescue Technologies Limited - provides technically enhanced Emergency and Medical services solutions.

POSITION : Emergency Contact Center Manager

 Description

  • Organising staffing, including shift patterns and the number of staff required to meet demand
  • Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
  • Liaising with other managers to ensure a seamless call centre operation regularly
  • Review reports from emergency call dispatcher per shift
  • Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.
  • Monitoring random calls to improve quality, minimise errors and track operative performance;
  • Reviewing the performance of staff, identifying training needs and planning training sessions;
  • Recording statistics, user rates and the performance levels of the centre and preparing reports;
  • Handling the most complex customer complaints or enquiries;

Requirements

  • Proffers solutions through innovation
  • Result oriented and timely in response
  • 5-7 years’ experience in ECC operations
  • Sound medical knowledge
  • Medical degree from a reputable institution
  • Copy of current practice licence
  • Copy of Certificate for first aid, BLS, ACLS
  • Excellent leadership skills
  • Analytical and pay attention to details

How To Apply
Candidates should forward their CV's to: careers@rescuetl.com with the position applied for as the subject



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Receptionist And Secretary Job at Chak Architects

Document Control Officers Job at Karamat Limited

Job at RTI International

New Job at Mike Igbokwe SAN And Co

Executive Job in a Power Company


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Lands & Claims Officer at Maventeq Systems Limited

Legal Counsel Corporate, AOBO & TCS at Maventeq Systems Limited

Strategic Sourcing Analyst - SRM Lead at Maventeq Systems Limited

Contracts Engineer / Buyer at Maventeq Systems Limited

Economist at Maventeq Systems Limited

More

GET FREE JOB ALERTS

POPULAR JOBS

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,