Contact Center Manager(Emergency) at Rescue Technologies Limited -
Employment Nigeria
25-May-2017
LAGOS ,
Administrative
Rescue Technologies Limited - provides technically enhanced Emergency and Medical services solutions.
POSITION : Emergency Contact Center Manager
Description
- Organising staffing, including shift patterns and the number of staff required to meet demand
- Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
- Liaising with other managers to ensure a seamless call centre operation regularly
- Review reports from emergency call dispatcher per shift
- Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.
- Monitoring random calls to improve quality, minimise errors and track operative performance;
- Reviewing the performance of staff, identifying training needs and planning training sessions;
- Recording statistics, user rates and the performance levels of the centre and preparing reports;
- Handling the most complex customer complaints or enquiries;
Requirements
- Proffers solutions through innovation
- Result oriented and timely in response
- 5-7 years’ experience in ECC operations
- Sound medical knowledge
- Medical degree from a reputable institution
- Copy of current practice licence
- Copy of Certificate for first aid, BLS, ACLS
- Excellent leadership skills
- Analytical and pay attention to details
How To Apply
Candidates should forward their CV's to: careers@rescuetl.com with the position applied for as the subject
Sorry the application deadline for this job has elapsed
