Contact Center Manager(Emergency) at Rescue Technologies Limited -

 Employment Nigeria 25-May-2017 LAGOS , Administrative  

Rescue Technologies Limited - provides technically enhanced Emergency and Medical services solutions.

POSITION : Emergency Contact Center Manager

 Description

  • Organising staffing, including shift patterns and the number of staff required to meet demand
  • Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
  • Liaising with other managers to ensure a seamless call centre operation regularly
  • Review reports from emergency call dispatcher per shift
  • Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.
  • Monitoring random calls to improve quality, minimise errors and track operative performance;
  • Reviewing the performance of staff, identifying training needs and planning training sessions;
  • Recording statistics, user rates and the performance levels of the centre and preparing reports;
  • Handling the most complex customer complaints or enquiries;

Requirements

  • Proffers solutions through innovation
  • Result oriented and timely in response
  • 5-7 years’ experience in ECC operations
  • Sound medical knowledge
  • Medical degree from a reputable institution
  • Copy of current practice licence
  • Copy of Certificate for first aid, BLS, ACLS
  • Excellent leadership skills
  • Analytical and pay attention to details

How To Apply
Candidates should forward their CV's to: careers@rescuetl.com with the position applied for as the subject



Sorry the application deadline for this job has elapsed



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