POSITION : Customer Service Intern
Description
This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
Skills
- Able to work independently and in team environments
- Skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills
- B.Sc /HND required in any field. 1-2 years relevant experience
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Communication and interpersonal skills (both written and verbal)
Sorry the application deadline for this job has elapsed
