Customer Service Intern at an FMCG Company

 Employment Nigeria 17-Jun-2017 LAGOS , Internship   Customer Service  

POSITION : Customer Service Intern

 Description

This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Identify and assess customers’ needs to achieve satisfaction.

 Skills 

  • Able to work independently and in team environments
  • Skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills
  • B.Sc /HND required in any field. 1-2 years relevant experience
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Communication and interpersonal skills (both written and verbal)


Sorry the application deadline for this job has elapsed



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