MTN Nigeria - The leader in telecommunications in Nigeria

POSITION : Enterprise Availability Manager

DESCRIPTION

• Develop, implement and manage Information Systems processes in line with Information Systems (IS) and Enterprise Management strategies and best practices.

RESPONSIBILITIES

• Prepare systems performance information for monthly management reviews.
• Update systems management blueprint to global standards in Enterprise System Management, regularly.
• Ensure business continuity of IS Operations and provide stable environment for IS applications.
• Contribute to the development of the EMS framework, policies and standards to guide the services of the department and ensure ESM team meets operational IS KPIs.
• Develop and regularly review business process system to standardize / optimize IS’s work methods and activities and ensure automation of operating processes and services.
• Track and monitor key business processes, identifying servicing/operational constraints and gaps, analysing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
• Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes to drive efficiency gains.
• Ensure integrity of financial disciplines within ESM environment with regard to OPEX and CAPEX
• Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Work with IS process teams and management to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Develop strategies to ensure technical direction for systems management to gain and support competitive advantage for MTN through automation.
• Identify Key Performance Indicators for IS business processes, working with process owners to develop pragmatic targets and determining methods and frequency of measurement.
• Monitor and adopt best practices and new technologies that align with Enterprise Management strategy.
• Develop and ensure maintenance of support systems for the IS 24x7 OMC.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• Bachelor of Science or its equivalent in Computer Science or other related fields.
• A Post graduate Degree in Computer Science or Computer Engineering is desirable.

Experience

• 6 years’ experience which includes:
  •  3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • 5 years supervisory experience in managing ITIL V3 process.
• Experience working in a medium to large organization
• BMC software knowledge
• Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
• Broad understanding of platforms (ESM), associated products and common IT management process.

Training:

• Strategy Development
• Leadership Development Programs
• Enterprise Systems Management
• Business Process Automations
• Cost management

 Conditions

• Normal MTNN working conditions.
• May be required to work extended hours