MTN Nigeria - The leader in telecommunications in Nigeria
POSITION : Enterprise Availability Manager
DESCRIPTION
Develop, implement and manage Information Systems processes in line with Information Systems (IS) and Enterprise Management strategies and best practices.
RESPONSIBILITIES
Prepare systems performance information for monthly management reviews.
Update systems management blueprint to global standards in Enterprise System Management, regularly.
Ensure business continuity of IS Operations and provide stable environment for IS applications.
Contribute to the development of the EMS framework, policies and standards to guide the services of the department and ensure ESM team meets operational IS KPIs.
Develop and regularly review business process system to standardize / optimize IS’s work methods and activities and ensure automation of operating processes and services.
Track and monitor key business processes, identifying servicing/operational constraints and gaps, analysing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes to drive efficiency gains.
Ensure integrity of financial disciplines within ESM environment with regard to OPEX and CAPEX
Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
Work with IS process teams and management to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Develop strategies to ensure technical direction for systems management to gain and support competitive advantage for MTN through automation.
Identify Key Performance Indicators for IS business processes, working with process owners to develop pragmatic targets and determining methods and frequency of measurement.
Monitor and adopt best practices and new technologies that align with Enterprise Management strategy.
Develop and ensure maintenance of support systems for the IS 24x7 OMC.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
Bachelor of Science or its equivalent in Computer Science or other related fields.
A Post graduate Degree in Computer Science or Computer Engineering is desirable.
Experience
6 years’ experience which includes:
3 years’ experience in an area of specialisation; with experience in supervising/managing others
5 years supervisory experience in managing ITIL V3 process.
Experience working in a medium to large organization
BMC software knowledge
Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
Broad understanding of platforms (ESM), associated products and common IT management process.
Training:
Strategy Development
Leadership Development Programs
Enterprise Systems Management
Business Process Automations
Cost management
Conditions
Normal MTNN working conditions.
May be required to work extended hours
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