Operations Manager Needed at a Courier Company - Owens & Xley Consults

Employment Nigeria 16-Sep-2017 LAGOS , Transport and Courier Administrative

POSITION : Operations Manager

Responsibilities

Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays.
Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards.
Take appropriate and timely action in disciplinary situations; document actions taken in accordance with policy.
Determine qualifications and competence of direct reports
Perform other managerial duties as assigned
Ensure that all delivery machinery (bikes and bus) and equipment are in good working condition
Check that all delivery officers have the correct gear and are always properly kitted when fulfilling orders
Provide oversight of the delivery, administrative and customer service units
Work with customer service officer to receive and schedule jobs
Keep track of all out-of-state and international deliveries and provide status reports to customers and management
Work with customer service officer to prepare and send quotes for all international freight
Establish priorities and sequences for processing and dispatching of customer requests
Assign daily tasks to dispatch officers and track job performance
Create and disseminate weekend schedules for staff and keep an updated calendar with records of shifts
Create and maintain records of equipment and machinery purchase, servicing, repair and replacement
Inspect the officer daily and ensure that it is kept tidy.
Plan and organize tasks and resources to achieve strategic goals and objectives.
Collaborate and coordinate with other departments to efficiently meet the needs of customers
Improve operational systems, processes and policies in alignment with the company’s mission -- specifically, support better management reporting, information flow, business process and organizational planning.
Manage and increase the effectiveness and efficiency of all vendor/ third party engagements (SME’s, repair workmen, logistic companies) etc.
Contribute to short and long-term organizational planning and strategy sessions
Measure progress towards set goals and take corrective action as appropriate.
Assign tasks according to personal abilities and limitations; ensure fair and consistent workload distribution
Stay abreast of all regulatory and statutory requirements and ensure that the company is compliant

Requirements
Qualification: B.Sc or M.Sc in Business Management, Project management or any related discipline

Experience: 3 + Years similar experience in leadership level in logistics and transport

Skills

High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good leadership, stress and time management skills
Ability to multitask
Result-oriented team player with exceptional motivation and interpersonal skills.
Good written and verbal communication skills

Personal Attributes:

Passion for people
Loves to fix things
Have a deep desire to work in the logistics industry
Logistics industry awareness
Highly organized and detailed

How To Apply
Candidates should send their Cover Letter and Resume to:recruitment@owensxley.com

Sorry the application deadline for this job has elapsed

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Operations Manager Needed at a Courier Company - Owens & Xley Consults

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