Kimberly Ryan Job Vacancies Nigeria October, 2012
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
KIMBERLY RYAN CURRENT VACANCIES
JOB TITLE: CUSTOMER OPERATIONS MANAGER
JOB OPENING ID: 359
JOB LOCATION: NIGERIA
ROLES AND RESPONSIBILITIES
- Primary customer interface for contract execution.
- Provides direct line management for the SBMs (when the SBMs are assigned to the COM for more than 12 months)
- Serves as one-stop-shop for the CT head / AM for services with focus on operational performance
- Owns delivery and execution quality, risk and scope management, and supports pre-sales on small / normal cases, and triggering new opportunities (identify customer business challenges, up-selling, claims for out of scope deliveries, etc.)
- Handles project and service related customer satisfaction
- Customizes and implements services delivery strategy in the CT according to the SBU and CT strategy / business plans;
- Ensures contract execution performance (KPIs, cost, timelines, revenue recognition, project assets) – i.e., responsible for the project GS P&L
- Coordinates all delivery/execution business in the CT
- Implements unified operational processes (including Service Delivery Management practices)
- Ensures implementation of NSN project management practices to fulfill Customer requirements.
- Owns customer relationship management in the area of services, delivery and performance
- Make certain projects comply with the quality guidelines and requirements of the CT
- Aligns services resources and costs to current (running projects per approved CBLs) and future CT business requirements together with CT and SBU
- Plans/communicates accurate figures for CT LE (Nelle and SAP)
- Identifies/communicates services capability transfer needs to the SR-RMs of SBUs
- Supports the CT for any cash collection issues related services
- Serves as the Delivery project owner in the Tricorn model
- Owns with logistics equipment ordering and supply to meet contract delivery milestones
- Leads within GS the up sell (e.g., existing project, existing equipment, existing services) and small cases during execution
- Day to day execution.
- Up selling during contract execution (focus on GS) - for cases < ~ € 300K
- PRS accuracy and alignment to project milestones / customer acceptances - ensure accuracy of the financials
- Management of Services Demand Planning process for a clear visibility of resource needs and allocations
- Agreement with SR on financial target settings, reviews/deviation approvals
- Support of audits / improvement action plans initiated by SBLs/ SR
- [Support] Owns contract/claim management together with CTH/AM and ensure visibility in the organization
- Use quality assurance to manage contract KPIs defined for the project
- Coordinates [Support] logistics and ensure visibility on delivery and cost
- Drive actions and statuses for the projects from the SBL PMs.
- Implement GM turnaround /specific program practices initiated. [not only by SBLs – e.g. CO/GS/etc.]
- Ownership of customer oriented ORMs. COMs are responsible for operational / financials reviews with the SR/Region/CT as needed
- Execute the selection/development of Subcontractors per SBL plans
- Sign off costing at G4/align with SR
- Management of PTA process/changes in alignment with SBLs/SR
- Execution of the PTA handover process with the CT head / sales team
WORK EXPERIENCE: 8 to 10 years
HIGHEST QUALIFICATION: MBA
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Closing Date: 10 / 10 / 2012
Sorry the application deadline for this job has elapsed
