Tetra Pak Nigeria manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries.
POSITION : Technical Key Account Manager
Responsibilities
Drive and improve our customer’s operational efficiency through the effective resolution of technical issues, proactive sale/delivery of service products and focus on continuous improvement.
Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers
Proactively monitor customer's operational performance and drive implementation of improvement activities.
Hold regular operational meetings with the customer to review performance based on KPIs and identify improvements/actions.
Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships.
Responsible to manage and support our Key Customers
Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root cause eradication.
Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance.
Qualifications
Degree in Engineering, preferably electrical or mechanical or equivalent
5-7 years of relevant experience in managing Technical Sales/ Technical Service
Proactive drive resolution of customers issues through effective communication with the regional customers
Excellent communication and interpersonal skills
Willing to travel and attend to customers enquiries or resolve operational issues.
Proven track record in Technical Services / Managing Corporate Key Customers
Sound financial and operational experience to manage service contracts with strategic business acumen mindset
Competencies:
Financial Business understanding
Contract Management, Pricing and commercial conditions
Fundamental Selling skills
Value based sales
Production line functionality & Customer operation understanding
System Performance
Service Product Portfolio
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