Tetra Pak Nigeria manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. 

POSITION : Technical Key Account Manager

Responsibilities

• Drive and improve our customer’s operational efficiency through the effective resolution of technical issues, proactive sale/delivery of service products and focus on continuous improvement.
• Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers
• Proactively monitor customer's operational performance and drive implementation of improvement activities.
• Hold regular operational meetings with the customer to review performance based on KPIs and identify improvements/actions.
• Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships.
• Responsible to manage and support our Key Customers
• Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root cause eradication.
• Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance.

Qualifications

• Degree in Engineering, preferably electrical or mechanical or equivalent
•  5-7 years of relevant experience in managing Technical Sales/ Technical Service
• Proactive drive resolution of customers issues through effective communication with the regional customers
• Excellent communication and interpersonal skills
• Willing to travel and attend to customers enquiries or resolve operational issues.
• Proven track record in Technical Services / Managing Corporate Key Customers
• Sound financial and operational experience to manage service contracts with strategic business acumen mindset

Competencies:

• Financial Business understanding
• Contract Management, Pricing and commercial conditions
• Fundamental Selling skills
• Value based sales
• Production line functionality & Customer operation understanding
• System Performance
• Service Product Portfolio