Vacancy at Bolton White Hotels & Apartments for Guest Relation Officer

 Employment Nigeria 16-Dec-2017 ABUJA , Hotel And Tourism   Customer Service  

Bolton White Hotels & Apartments - We are superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable.  Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Applications are invited from qualified candidates for the below position

POSITION : Guest Relation Officer

Responsibilities

  • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
  • Promote the facilities and services offered by the hotel
  • Cooperate and coordinate with the other hotel departments to provide an efficient service
  • Provide general information and directions
  • Meet and greet guests upon their arrival at the hotel
  • Interact with guests and provide a welcoming atmosphere
  • Coordinate and supervise activities for guests
  • Attend to guests' queries, needs and other special requests
  • Advise and assist guests on leisure activities, places to visit and travel arrangements
  • Be especially attentive to repeat guests and other VIP guests
  • Bid farewell to guests at the end of their stay

Qualifications

  •  Higher National Diploma in Hospitality Management or other relevant course.
  • Candidates should be FEMALE ONLY.

Skills:

  • A smart and well groomed appearance (have to look really smart at all times!)
  • Ability to deal with difficult situations and sensitive issues
  • Ability to multi-task and work under pressure
  • Ability to keep confidentiality and privacy
  • An outgoing and cheerful personality
  • A diplomatic and polite manner
  • Guest service skills
  • Communication and listening skills
  • Organizational and time management skills
  • Decision-making, negotiation and problem solving skills
  • Fluency in English and ideally knowledge of a foreign language
  • Telephone manners
  • Computer literacy

Requirements:

  • Ability to communicate with people from all walks of life and of different nationalities
  • Fluency in other indigenous or foreign languages will be an added advantage.
  • General knowledge of various topics such as the arts, cuisine, history, geography and culture
  • Ability to absorb information quickly and updated daily on the latest news, events and so on

How To Apply
Candidates should send their Application Letter and CV's to:jobs@boltonwhitehotel.com with position applied for as email Subject.



Sorry the application deadline for this job has elapsed



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