Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Bancassurance Operations Administrator
REF: 1118/NIGE/EU/Bancassurance Operations Administrator (Contract)/Nigeria/150818
Location: Nigeria
Contract: Temporary / Contract
Category: Insurance
Offer: Market Related
Introduction

• This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with due knowledge of the Bancassurance regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification
Description:

• Ensure timely indexing and capturing of new business vide the Bancassurance channels
• Ensure daily operational Customer Service efficiency/delivery.
• Responsible for the daily work flow and volumes within the turnaround time
• Delivers, maintains and enhances service / work standards and work quality within a given process.
• Carries out quality assurance checks / service delivery in all retail business vide the Bancassurance channel to ensure service standard compliance
• Works closely with the Distribution team to ensure prompt response to request on the Retail bancassurance transactions
• Efficient capturing of new business application scanned from share point and work tracker.
• Brisk and on-track quality assurance (QA) processes within set SLA's.
• Efficient and effective service delivery with respect to clients queries, (Certificates, Tax certificates   (Annually), new businesses, Statements (Premium and Annual) requests.
• Responsible decision making as regards claims processes and service delivery (Cancellation, Surrender, and Cooloff, Part-Withdrawals Up till January 2018).
• Detailed and accurate processing of end of day OIPA (Volume per status) process report.

Key Result Areas
Operational Delivery:

• Daily indexing and capturing of new operational transactions form the Life Bancassuarance stream
• Accountable for timely quality checks to ensure mandates do not failed passed within the time requested by customers.
• Could be involve in the implementation of a strand of an operational project impacting Bancassurance enhancements.
• Extensive experience in day to day delivery on Bancassuarnce business stream.
• Ensure detail reporting of transaction flowing from the Bancassurance stream
• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

• Individually accountable for client service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• Balances own priorities and motivating others.
• Plans and assigns work over the applicable period vide document management system.
• Personally responsible for day-to-day feedback and reviews of GAP1.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards.
• Delivers, maintains and enhances service / work standards and work quality within the given process.
• Ensures daily processing complies with all appropriate product and legislative rules and requirements.
• Develops and maintains procedural documentation.
• Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
• Ensure customers are well informed about their policies and available products.

Relationship Building:

• Establishes and maintains relationships with internal stakeholders.
• Builds and manages internal/external relationships.
• Manage internal/external Customer Complaints.
• Enhance Customer/financial advisors relationship management.

Qualifications and Experience

• A first degree or its equivalent
• Experience in a technical operations department
• Excellent communication skills (verbal and written)
• Very good interpersonal skills
• Good knowledge of MS packages (Word, Excel etc.)

Job Title: Administrator
REF: 1119/NIGE/EU/ADMINISTRATOR/Nigeria/160818
Location: Nigeria
Contract: Temporary / Contract
Available: ASAP
Category: Insurance
Offer: Market Related
Introduction

• This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment with basic technical knowledge of corporate business.

Description

• Deliver on daily task and adheres to service and quality standards.
• Provides both direct and indirect service to customers and intermediaries.
• Ability to initiate reinsurance cession and recovery on timely basis
• Ensure timely capturing/loading of data into operations software
• Proficiency in the usage of Microsoft office for report generation and interpretation
• Having a fair knowledge of group and credit life assurance products
• Understanding the corporate claims management process and procedures
• Respond to immediate requirement in line with standard operating procedures

Key Result Areas
Operational Delivery:

• Respond to immediate administrative requirements within time frame
• Follows standardized processes and provides administrative support in line with business demands.
• Delivers on daily task promptly.
• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions/effort in broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards.
• Delivers, maintains and enhances work standards and quality within the given process.

Relationship Building:

• Establishes and maintains relationships with internal stakeholders.
• Builds and manages internal/external relationships.
• Manage internal/external Customer Complaints.

Minimum Requirements

• A first degree or its equivalent in relevant field
• Experience in a technical operations department
• Excellent communication skills (verbal and written)
• Very good interpersonal skills
• Good knowledge of MS packages (Word, Excel etc.)

Job Title: MIS Specialist
REF: 1120/NIGE/EU/MIS SPECIALIST/Nigeria/160818
Location: Nigeria
Contract: Permanent
Category: Insurance
Offer: Market Related
Introduction

• This role is responsible for collating statistical information into daily, weekly and monthly formats/reports and the maintenance and enhancement of database when required.

Job Specification
Description:

• Collates statistical information in pre-determined formats.
• Integrates data into daily, weekly and monthly reports.
• Builds and enhances databases when required.
• May be required to translate complex data and/or instructions into meaningful outcomes.
• Some interpretation required, but main function is collation of data

Key Result Areas
Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Database Design and Maintenance:

• Some interpretation required, but main function is collation of data.
• Builds and enhances databases when required.

Information Analysis:

• May be required to translate complex data and/or instructions into meaningful outcomes.

Information Administration:

• Collates statistical information in predetermined formats.
• Integrates data into daily, weekly and monthly reports.

Minimum Requirements

• A first degree or its equivalent.
• PC Literacy, intermediate Excel and Access ability
• Numeric ability and minimal analysis skills would be preferable.

Job Title: HR Administrator
REF: 1121/NIGE/EU/HR ADMINISTRATOR (CONTRACT)/Nigeria/160818
Location: Nigeria
Start Date: 16th August, 2018.
Contract: Temporary / Contract
Category: Insurance
Job Description

• This role is responsible for performing general HR Administration, providing process and client support and is individually accountable for achieving results through own efforts.

Minimum Requirements
Qualifications and Experience:

• A first Degree or its equivalent.
• PC Literacy, intermediate excel ability
• Numeric ability and minimal analysis skills would be preferable.
• Minimum of two (2) years practical experience.
• HR Admin / Payroll experience and HR Qualification (an advantage)

Job Specifications
Description:

• Performs general HR activities (record-keeping etc.)
• Resolves queries about process issues relating to HR practices.
• Provides process support on HR issues for segment/business unit HR team.
• Deals with personal and sensitive information that necessitates confidentiality at all times.

Key Result Areas
Documentation Processing:

• Responds to immediate administrative requirements within procedure
• Follows standardized processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate own work.

Quality Assurance and Service Delivery:

• Performs quality checks on own work.
• Adheres to service and quality standards
• Resolves queries about process issues relating to HR practices.

Administration & Support:

• Performs general HR (record-keeping, filing paperwork and administrative duties etc.)
• Provides process support on HR issues to a segment/business unit HR team, or to a centralised HR area.
• Deals with personal and sensitive information that necessitates confidentiality at all times.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Client Service Delivery
• Administration & Support
• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• High level information management required

How to Apply
Interested and qualified candidates should:
Click here to apply