Customer Service Manager Job VAcncy At PZ Cussons
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
PZ Cussons operates in Africa, Asia and Europe with its strategy built on four core principles.
We work with people who share our unique CAN DO values. Our CAN DO culture is the unifying strength that binds together our diverse businesses around the world. We are responsible, demanding and have a sense of fun!
PZ Cussons is currently recruiting for:
CUSTOMER SERVICE MANAGER
All Business Units - All States
The Role: CUSTOMER SERVICE MANAGER
The successful candidate will be required to:
- Ensure the consistent achievement of customer service levels and standards in all CoolWorld stores to enhance the brand image, growth, profitability and CoolWorld’s unique selling point (customer service).
- Resolve escalated customer service issues, establish comprehensive customer data base and coordinate focus groups and customer satisfaction surveys.
- Develop departmental budget and control costs
- Lead and manage with support from Retail Managers all customer service officers in the store and provide customer service grooming for every other store staff.
- Perform quarterly staff performance evaluations on customer service skills and relationship; escalate to the business weak points, and recommend drive the implementation of corrective measures taken.
- Formulate and implement customer service policies and procedures; recommend improvements in service procedures and do an annual review of service procedures.
- Determine customer service requirements through surveys, focus groups and benchmarking best practices; and analyze data to identify strategies for improvement of service, productivity and profitability.
- Identify and address development needs for floor staff on customer service and also develop staff training programs and reference manuals on customer service.
- Coach new recruits on CoolWorld customized customer service delivery.
The Person: The Right candidate must
- A high energy and results-driven professional with over 5-years customer service experience in a managerial capacity.
- Have a CAN DO attitude, exhibiting our core values – COURAGE, ACCOUNTABILITY, NETWORKING, DRIVE and ONENESS.
- Retail experience is essential
- Have interpersonal skills and effective communication both verbal and written.
- Must be good on Microsoft Office – Excel & Word and CRM software.
Application Closing date: 19 Apr 2013
Click here to apply
Sorry the application deadline for this job has elapsed