Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.

We are recruiting for the position of

Job Title: Branch Manager - Asokoro

Job ID: 362849
Job Function: Consumer Banking
Location: Nigeria - SCB

Job Description
Responsible for the Day to Day Management of a mid-sized Branch in an Affluent neighbourhood. Ensure high standards of service delivery as well as the profitability of the branch by engaging a variety of tools and products.

Operational Risk Management and Control

•     Ensure, through the Personal Financial Consultant and Operations Manager, proper control and efficiency of Branch.
•     Supervise work delegated to staff.
•     Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities
•     Ensure, through the Branch Operations Manager, reconciliation of all branch suspense accounts.
•     Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
•     Ensure good operating security measures in the branch.
•     Limited responsibility for branch Compliance Risk Monitoring.

ORMA- Responsible Person

•     To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
•     Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

To perform the following key responsibilities:

•     To report Unit’s OR issues to UORM
•     To identify and report all weaknesses inherent in the standard controls
•     To maintain proper record keeping on all KCSA related activities.
•     To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.
•     To adhere to the agreed KCSA plans and approach
•     To identify and report all exceptions on non compliance with standard controls

Security and Safety

•     Responsible for the safety and security of the banks assets and property at the branch.
•     Ensure all drills are conducted in line with procedure and prescribed frequency.
•     Ensure all staff and new staff go through security training, undertake SAFE and ensure security awareness.
•     Submit quarterly scorecard and advise on lesson learnt.

Anti Money Laundering and KYC Process and Controls.

•     To be the branch’s Chief Compliance Officer.
•     To act as the branch’s Money Laundering Prevention Officer (MLPO)
•     Supervise the Personal Financial Consultant to ensure compliance with:
  •         Guidelines and Procedures on “Know Your Customer” for Account Opening and Guidelines and Procedures on Cross –Border Account Opening Referral issued by Group Business and operations risk.
  •         Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
  •         “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
  •         Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
  •         Prompt and accurate completion of all risk reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.
•     Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
  
•     Ensure your staff are trained in combating money laundering

Service Quality

•     Accountability for SQ measures and performance.
•     Attend to and resolve customer’s complaints and feedback promptly.
•     Ensure strict compliance with corporate branding and visual standards.
•     Maintaining good appearance of branch facilities and staff.
•     Track service performance regularly and rectify any deficiency.
  

Human Resources Management & Training.

•     Improve staff quality and develop their potentials.
•     Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
•     Communicate Bank and CB strategy and tactics.
•     Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
•     Provide job rotation and OJT opportunities to enhance staff skills.

Support Roles.

•     Provide efficient operational support to all business units.
•     Provide high quality financial services.
•     Provide account maintenance and support.

Characterstic Major Activities

•     Weekly sales activities.
•     Resolve escalated customer queries and complaints.
•     Improve staff productivity/service quality.
•     Oversee customer account maintenance/transaction activities.
•     Routine managerial duties (review operational deficiency/premises issues/performance appraisal and training/operational and cost control

Others

•     Sign all Level 3 accounts
•     Provide leadership and team building.
•     Cost control
•     Sign off on all deferrals
•     Does KCS on at least 5% of all accounts opened for the month to ensure Quality control.

Qualifications & Skills

•     BSc (Hons) minimum
•     MBA/Postgraduate Degree would be an added advantage.
•     Good Communication and Interpersonal skills.

Application DEADLINE: 14th May, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Branch Manager - Asokoro.