Service Delivery Project Executive (Niger,Chad and Gabon) at International Business Machines Corporation(IBM)
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
International Business Machines Corporation, or IBM, is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
We are recruiting to fill the following position:
Job Title: Service Delivery Project Executive (Niger,Chad and Gabon)
Job ID: GTS-0588511
Job Location: Any City - Nigeria
Job description:
- This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
- They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
- They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.
- They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
- They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
- They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They will act as an escalation point for all Service Delivery Escalations.
- They support the Project Executive (PE) in identifying growth opportunities and contract profitability.
- They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance, Service Level Agreements (SLAs) and Service Level Objectives (SLOs), Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
Required Qualifications:
- Masters Degree
- At least 7 years experience in Managing Large/Complex Projects
- English: Fluent
- At least 8 years experience in Managing Large/Complex Projects
- Certified in PMP and ITIL certifications
Method Of Application:
Interested and qualified candidates should:
Click here to apply
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Application Deadline: 8th July, 2013
Sorry the application deadline for this job has elapsed
