Chips Bits and Bytes Limited (CBBL) Vacancy for Customer Service/Front Desk Officer
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.
We are recruiting to fill the below position;
Job Title: Customer Service/Front Desk Officer
Job Location: Lagos
Responsibilities
- Provide information to callers
- Ensures knowledge of staff movements in and out of organization
- General administrative and clerical support
- Prepare letters and documents
- Receive and sort mail and deliveries
- Maintain appointment diary either manually or electronically
- Organize meetings
- Tidy and maintain the reception area
- Should be very much familiar with MS Office and Internet.
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer time-frames
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Education and Experience
- B. Sc. or HND in relevant discipline
- 3 - 4 years minimum experience in related field is required
- Must be a FEMALE
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- knowledge of computers and relevant software applications
- Ability to type fast
- Knowledge of administrative and clerical procedures
- Numeric, oral and written language applications
- Product knowledge
Key Competencies:
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
Mode of Application
Interested candidates should send applications and CV to:
hr@cbblimited.com.ng
Note
- Only successful applicants will be contacted.
Application Deadline: 28th August, 2013.
Sorry the application deadline for this job has elapsed
