Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,
MTN RECRUITMENT FOR SALES SUPPORT OFFICER. JUNE 2, 2011
Job Title Sales Support Officer
Department: Sales and Distribution
Location: Lagos
Job Description:
-Sales Support supervisor (Order)
-Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide
-Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc
-Process order requests on IFS in accordance with stock availability and PPPs
-Administer product allocation/products mix
-Administration of all MTN Trade Partners physical and logical orders
-Reporting to and reconciliation of all transactions passing through the planning system
-Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
-Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization.
-Coordinates and advises Regional and Central Warehouse Inventory as it affects order processing for trade partners.
Process Blacklisting request from Trade Partners
-Blacklisting of Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self help solution
-Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report.
-Generate reports on compensation due to Blacklisted cards for Trade Partners
Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide
-Resolve enquiries from trade partners promptly and escalating where necessary
-Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc
-Liaise with various Departments such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues
Provide back office support for Regional and Consumer sales in trade partner account management
-Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs ed
-Support and operationalize strategy adopted for achieving departmental targets
Generate reports to the business in the area of operations to enable quick decision making
-Liaise With Distributors Account Managers on processes required in setting up a Distributor as partner with MTN
Job Conditions:
Standard MTN working conditions.
May work extended hours
Reporting To: Sales Support Supervisor
Required Skills:
-4 years working experience in a commercial environment including:
-Minimum of two years experience in a similar role
Employment Status : Permanent
Qualification:First degree or equivalent in a business related discipline. Call center experience
CLOSING DATE: 13th June 2011
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