Job Opening at Standard Chartered Bank Nigeria for Employee Banking Manager
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting for the position of:
Job Title: Employee Banking Manager - Lagos
Job ID: 398463
Job Location: Lagos
Job Description
- Development / execution of Employee Banking strategy, sales programs and activities to achieve business targets and tracking of sales performance from payroll product.
- To assist in developing awareness for Payroll, collaborate with WB and SME Businesses to increase customer base by leveraging on new and existing relationships within the Bank.
Key Roles & Responsibilities
Sales targets
- To drive Employee Banking targets for new business acquisition, Assets under management and revenue.
- To support and work with RM’s, DSR’s and Branch Managers in driving execution of Employee Banking plans through presentations and training efforts in branches.
- To liaise with the various departments in the development of quality referrals.
- Design and ensure implementation of an established sales process and reporting for various tiers of Payroll product offered by the bank.
- Develop a customer database for cross sales to EB customers who would require WM & lending products.
- To identify selling opportunities in the marketplace.
Customer Services
- providing personal financial planning services to customers
- dealing with customer enquiries and complaints
- ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
- ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner
- Portfolio Management
- Supervise and ensure proper tracking of Employee/Employer records
- Supervise and ensure proper operational process flow and adherence to set standards.
Service Management
- Work with CB Operations, RMs and Employer HR heads to provide our customers with one stop convenient, efficient and reliable service platforms.
- Work with Distribution, Technology & Operations and Finance units to ensure seamless process flow in executing customers’ instructions.
Risk Management
- Control and monitoring to minimize mis-selling risk.
- To adhere to the agreed KCSA plans and approach
- To identify and report all exceptions on non compliance with standard controls
Qualifications & Skills
- First Degree
- Seven years Banking experience
- Thorough knowledge of Bank’s products and services
- Sales experience and proven new business achiever
- Excellent interpersonal and networking skills, internally and externally
- Strong sales and relationship building skills
- Team Leader
- People management skills
- Strong interpersonal and communication skills
- Salesmanship, energy and drive.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
Note:
- When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Employee Banking Manager - Lagos
Application Deadline: 7th October, 2013
Sorry the application deadline for this job has elapsed
