Branch Manager - Country Head of Operations at Adexen HR and Recruitment Agency
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Adexen HR and Recruitment Services is looking to recruit a Branch Manager – Country Head of Operations.
Our client is a project logistics & vessel agency company, focusing on the Oil & Gas and Mining Industries in West-Africa and equally offering a comprehensive range of ship and cargo related services across other parts of Africa and Europe.
Job Title: Branch Manager - Country Head of Operations
Job Reference: 366
Industry: Logistics & Supply Chain
Job Location: Rivers, Nigeria
Function: Supply chain
Responsibilities
- To guide the operational units Freight Forwarding (Air, Sea, Projects and Logistics) and Shipping in all operational disciplines and ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.
Tasks
- Management of Port Harcourt staff under his responsibility
- Define, optimize and implement country standard operational processes in cooperation with General Manager
- Monitor performance on operational excellence and initiate corrective measures
- Assure operational excellence within his area of responsibility
- Assure appropriate staffing and training in conjunction with HR
- Assure the correct and full use of operation enabling applications
- Share information using sales-support tools.
- Collect, fosters and implements specific industry know how and diagnose client’s needs
- Assures and provides timely responses to customer generated RFI, RFQ, RFP and tender processes where S&M will take the lead and Ops will provide procedures and buying templates..
- Develops, builds rapport and nurtures long term partnerships with clients, translating our capabilities to customer value
- Organizes and participates in regular reviews with clients to ensure customer satisfaction and sustainable business relationship.
- Establishes guidelines and standards and conduct implementation processes, customer SOP’s, reporting frequency, formats and design KPI’s for new accounts in collaboration with operations.
- Ensures that pricing and services offered to all relevant accounts are in line with “best in class” available.
- Regular reporting, as agreed, to management
- Tasks as assigned by management
Authority to Decide
- Disciplinary responsibility over Port Harcourt Branch organization within his responsibility.in conjunction with HR
- Decide and enforce operational corrective measures to ensure operational excellence
- Margin and selling rates in line with sales strategy
Requirements
- Functional know-how in air / sea / logistics / SCM / ships agency .
- Operational know-how (Customer Service, Document Processing, Customs Clearance, shipping industry)
- Understanding of company (strategy and products)
- Develop market knowledge (customers, competitors, suppliers, overall environment)
- Strong administrative skills
- Develop and maintain SOP’s
- People Management and Leadership (/Training & Development/Coaching/Performance Management)
- Organizational skills (prioritize, plan, assign and control)
- Decision-making capabilities
- Customer focused
- Stress resistant
- Able to work in a diverse environment and cultures
- Respect cultural differences
- Communication & Interpersonal skills
- Problem Solving & Decision Making Skills
- Operational industry experience (minimum 3 years)
- Management experience (minimum 4 years)
- Preferably international working experience
- Language skills: Fluent in English. A second internationally spoken language would be an advantage.
- Higher Educational background
Remuneration
Mode Of Application
Interested and qualified candidates should:
Click here to apply
Application Deadline: 4th December, 2013
Sorry the application deadline for this job has elapsed
