Business Operations Manager (Madagascar)
Job ID MBPS-0415286 Job type Full-time Regular
Work country Nigeria Posted 20-Jun-2011
Work city - Any Job area IT & Telecommunications (non consulting)
Travel 25% travel annually Job category Other
Business unit GlblCRMSolns Job role General Personal Service Specialist
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
The Business Operations Manager is a first line management position responsible for influencing functional strategy and managing the daily operations of a services support department, function, business area or country by anticipating, guiding, development of, and implementing required systems, procedures and programs to consistently meet IBM’s standards for quality, productivity and customer satisfaction.
You will be responsible for the delivery of highly visible services that contribute significantly to achievement of customer satisfaction, Performance Indicators (PI’s) and Business Performance Indicators (BPI’s), cost, expense and other business objectives.
This position significantly influences and/or develops functional strategy, plans resources, sets priorities, and establishes policies that will meet business objectives and address customer requirements.
Responsibilities include management of IBM regular employees, and contractual employees.
Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.
1.2 Responsibilities
• Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans.
• Assume management responsibility and delivery for your teams.
• Develop and implementation of business strategies in relation to your business units.
• Assist in implementation of centre wide objectives.
• Creates business policies and operational guidelines.
• Resolves service and team/employee issues and sets long term plans.
• Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
• Responsible for providing direction to your team employees, to positively promote your employees and help drive their career aspirations.
• Flexibility and willingness to travel to different locations.
• To ensure all controls implemented are adhered to.
• Abide by all IBM Business Continuity Guidelines as advised.
• Abide by all IBM LRUC Security Policies and Procedures as advised. In addition, adherence to and acceptance of all Security Policies and Procedures appropriate to LRUC is to be accepted and followed at all times.
• Abide by all Building and Visitor Access Procedures appropriate to all sites associated with the LRUC Scheme.
• To assume additional Responsibilities as assigned.
Job Requirement
High School Diploma/GED
At least 3 years experience in Implementing and attend regular reviews with management team in relation to services provided by your team
At least 3 years experience in Conducting PBC, IDP and PD reviews and interim reviews with all IBM direct reportees.
At least 3 years experience in Handling escalated customer situations as required.
At least 3 years experience in Using a high degree of analytical ability in order to identify additional business opportunities and develop solutions to difficult requirements
At least 3 years experience in Complex projects or programs involving business unit, major country or multiple countries and impact business results of business unit, major country or multiple countries.
English: Fluent
Preferred
Bachelors Degree
At least 5 years experience in Implementing and attend regular reviews with management team in relation to services provided by your team
At least 5 years experience in Conducting PBC, IDP and PD reviews and interim reviews with all IBM direct reportees.
At least 5 years experience in Handling escalated customer situations as required.
At least 5 years experience in Using a high degree of analytical ability in order to identify additional business opportunities and develop solutions to difficult requirements
At least 5 years experience in Complex projects or programs involving business unit, major country or multiple countries and impact business results of business unit, major country or multiple countries.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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