Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology specialist. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide. Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.
We are recruiting to fill the position below:
Position: Services Assurance Professional
Ref No: 150000045L
Job Description
- Attend major reviews (debriefs) and review resolutions
- Ensure root cause analysis documents are complete, accurate and associated to the problem
- Manage the communication bridge during service impacting Incidents and Business Critical events (Major Incidents) as required
- Monitor the technical bridge as needed and relay information to the communication bridge as required
- Coordinate and publish communication during incidents as required
- Review, improve, develop and implement policies and procedures supporting the Incident Management process
- Maintain open communication and good working relationships with departments that participate in Incident Management and help define ways to increase internal and external client satisfaction
Qualifications
- Degree in Electrical Electronic Engineering
- At least 3 year experience in the field
- Good understanding of Incident Management
How to Apply
Click here to apply
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