Tequila Nigeria - Established 20 years ago, we offer holistic approach to brand building and consumer engagement that help our clients create a larger share of the future.
POSITION : IT/Contact Centre Manager
Description
- Our organization requires a resourceful individual (male or female) who has proficient IT knowledge, a strong understanding of contact centre operations & exceptional management & leadership skills. Our ideal candidate would consider him/herself to be a driven and self-motivated team-player, hands-on, entrepreneurial and committed to organizational success.
Responsibilities
- Manage IT infrastructure for effectiveness and Contact Centre operations for profit.
- Propose measures/strategies that leverage current IT capacity & future technology advances for all-round operational excellence & competitive advantage.
- Advise management on alternative & innovative ways of maximizing the capacity utliisation of the Contact Centre & implement same.
- Develop & execute plans for acquiring new clients for the Contact Centre.
- Review/audit Contact Centre infrastructure with a view to maintaining the integrity of the platform.
- Manage (in conjunction with account management & HR) recruitment for Contact Centre projects.
- Institute appropriate QC measures/procedures that will deliver optimal service for Contact Centre projects.
The candidates must have:
- B.Sc. in Computer Science, MIS or degree-level qualification in similar fields.
- IT professional certifications;
- At least 6 years’ cognate experience in a medium to large organization or a multinational.
- Above average knowledge in data centre management, and governance.
How to Apply
Candidates should forward their CV's to:info@tequilanigeria.com
Sorry the application deadline for this job has elapsed
